Administrator

Highstreet Insurance Partners; Kennewick (WA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Life insurance

Disability insurance

Paid holidays

401k

Health insurance

Vision insurance

Dental insurance

Job summary

Highstreet Insurance Partners is seeking an Administrator in Kennewick, WA to support daily office operations and client communications. You will handle scheduling, document management, and coordination across teams to ensure smooth workflows.

Ideal candidates have strong written and verbal communication, proficiency with Microsoft Office, and meticulous attention to detail. This on-site role offers a competitive hourly pay and growth opportunities within a growing agency.

Qualifications

• Highschool diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Office.
• Strong attention to detail.

Responsibilities

• Respond promptly to customer inquiries and maintain up-to-date client records.
• Assist with scheduling meetings and preparing documentation for internal processes.
• Manage emails, phone calls, and inquiries; ensure smooth handoffs to team members.
• Track service tasks such as claims processing, policy updates, and renewals.
• Identify and implement process improvements to drive efficiency and client satisfaction.
• Support customer retention with follow-ups and risk management recommendations.

Skills

Communication

Microsoft Office

Attention to detail

Education

Highschool diploma or equivalent

Job description

Position Title

Administrator

Division

Highstreet Insurance Services West

Location

Kennewick, WA

Type

On-site/In Office

Pay Range

$16.50-$22.00 per hour

Company Overview

Highstreet Insurance Partners (Highstreet) is one of the fastest-growing insurance agencies in the U.S. Founded with the mindset of putting people first, Highstreet brings technical expertise and industry experience together to serve and protect customers while providing agencies with the tools and resources to grow. We love to help people pursue life’s opportunities with tenacity and confidence to create stronger, more resilient communities. We do it for all our futures.

Role Overview

The Administrator role is responsible for supporting the smooth and efficient operation of the day-to-day office environment. This role focuses on a wide range of administrative office duties including office organization, communication with clients (calls, emails, walk‑ins), employee support (travel, expense, paperwork), document management, and managing supplies.

Key Responsibilities

• Respond promptly to customer inquiries, ensuring clients receive accurate information and exceptional service to enhance their experience. Maintain up-to-date client records, ensuring all information is properly documented and compliant with internal processes and industry regulations.
• Assist with administrative tasks, such as scheduling meetings and preparing documentation for internal processes including processing emails, downloading documents, managing expiration notices, and ensuring timely updates to client accounts.
• Effectively manage incoming communication, including emails, phone calls, and inquiries. Ensure seamless internal communication for smooth handoffs to appropriate team members.
• Track service tasks, such as claims processing, policy updates, and renewals, ensuring deadlines are met and service standards are maintained.
• Contribute to the identification and implementation of process improvements that drive operational efficiency, improve client satisfaction, and support business growth.
• Assist in customer retention efforts by tracking follow‑ups, assisting with risk management recommendations, and supporting teams in delivering exceptional customer care.

Required Skills & Qualifications

Education And/or Experience

• Highschool diploma or equivalent

Requisite Skills

• Excellent written and verbal communication skills
• Strong proficiency in Microsoft Office
• Strong attention to detail

Physical Demands

• Moderate stress due to regular deadlines and daily challenges.
• High finger dexterity while typing documents and forms.
• Occasionally lift up to 20lbs.

Work Environment

• Work is done in a climate controlled, non-smoking office.

Benefits

• Employer Paid Life & AD&DD
• Employer Paid Short- & Long-term disability
• Paid Holidays
• 401k with employer match
• Health, Vision, and Dental insurance

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position as described above.