Insurance Client Services Representative

Highstreet Insurance & Financial Services: Great Plains; North Platte (NE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employer Paid Life & AD&D

Employer Paid Short- & Long-term disability

PTO

Paid Holidays

401k with employer match

Voluntary Health, Vision, Dental and many other benefits

Job summary

A growing insurance agency in North Platte seeks an Insurance Client Specialist to foster strong client relationships and provide comprehensive support. As a key point of contact, you'll handle inquiries and assist with account production and retention, ensuring exceptional service quality. Successful candidates will possess strong communication skills, attention to detail, and a team-oriented approach. The role offers a competitive benefits package including employer-paid life and disability insurance, PTO, and a 401k plan.

Qualifications

• Excellent written and verbal communication skills are essential for the role.
• Strong attention to detail is necessary to minimize errors and claims.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Build relationships and provide general agency support to clients.
• Act as the first point of contact for client inquiries.
• Assist in the production and retention of accounts, ensuring high-quality service.

Skills

Excellent communication skills

Attention to detail

Team oriented

Flexibility

Proficiency in Microsoft Office

Education

High School Diploma or equivalent

Active Property & Casualty license or willingness to obtain

Job description

Highstreet Insurance & Financial Services, Great Plains is Hiring!!

We're a relationship-driven independent insurance agency looking for an exceptional Insurance Client Specialist to join our fast-growing team. Our Client Specialists play a vital role in ensuring our clients receive the service they need to properly manage their insurance policies. You are the facilitator of positive and effective relationships with our valued clients and insurance carrier staff.

Who we are

We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We have a great work-life balance, and we pride ourselves on being community focused and family friendly. We recognize the importance of our employees health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.

What you'll do

You'll build relationships in and out of the organization, by providing general agency support and support to the agency's clients. You'll be the first point of contact for clients, handling their day-today questions, and other support services. You will assist in the production of new accounts and the retention of existing accounts and provide prompt, efficient, high-quality service to designated accounts in support of Producer activities.

• Responsible for gathering the information and risk management recommendations for the renewal of designated accounts sixty days prior to renewal and for delivering renewal and/or binders for designated account, as needed, within five days of receipt.
• Conducts periodic service calls for designated accounts.
• Answers agency phone calls, orders supplies, and conducts general office administration.
• Maintains a concern for timeliness and completeness when interacting with customers, agency, and company personnel to minimize potential for errors & omissions claims.
• Receives phone calls and office visitors requesting quotes.
• Actively solicits increases in limits and/or coverages or rounding out accounts through sales to clients at every service contact.
• Makes minor policy changes for personal lines coverage as requested by the Agent.
• Assists with the everyday flow in the agency including emails, downloads, expiration notices and special projects.
• Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system.
• Accounting and bookkeeping, as instructed by management.
• Performs other functions as assigned by management.

What you'll need to succeed

You have excellent written and verbal communication skills, enjoy striving towards goals, attentive to the detail, flexible to adjust to the needs of the day/client, and are team oriented.

Requirements

• High School Diploma or equivalent
• Active Property & Casualty license or willing to obtain (materials and fees paid by Highstreet)
• Excellent communication skills both written and spoken
• Proficient in Microsoft Office
• High attention to detail
• Learn new technology quickly
• Flexible
• Team oriented

Benefits

• Employer Paid Life & AD&D
• Employer Paid Short- & Long-term disability
• PTO
• Paid Holidays
• 401k with employer match
• Voluntary Health, Vision, Dental and many other benefits!