Administrative Training Specialist

THERAPYSOUTH; Montclair (AL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay with merit increases

Health, Dental and Vision Insurance

Paid Time Off + Holidays

Retirement plan with company matching

Job summary

TherapySouth in Alabama is seeking a Training Specialist to oversee onboarding and ongoing training for Office Coordinators, Patient Services Assistants, and Super Techs across clinics.

You will design live sessions, create tutorials and guides, and coordinate with clinic leadership to ensure processes are taught consistently and reinforced through videos and briefings, both in person and remotely.

Qualifications

• High school diploma or equivalent.
• Experience in a medical or clinical office.
• Experience with insurance verification.

Responsibilities

• Train new Office Coordinators, Patient Services Assistants, and Super Techs.
• Provide onsite or remote reinforcement training with documented summaries.
• Lead Learning at Lunch sessions for new features or policy updates.
• Develop and maintain training materials such as guides and quick references.
• Create training videos and online tutorials.
• Communicate with Director of Administrative Services about training status and needs.
• Coordinate with SOC Team on needs and software changes.
• Occasionally perform Office Coordinator duties at clinics to test processes.
• Perform other duties to support the company.

Education

High school diploma

Medical/clinical office experience

Tools

Training videos

Online tutorials

User guides

Job description

Salary Range: $45,000.00 To $60,000.00 Annually

TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics!

At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in:

• Perseverance
• Faith
• Family
• Compassion
• Integrity
• Service
• Giving
• Fitness

Basic Function

Responsible for training front office tasks and processes to new and existing Office Coordinators, Patient Services Assistants, and Super Techs. This training includes live one-on-one and small classroom sessions, in-clinic hands-on sessions, remote classes, and development of supportive tools such as training videos, online tutorials, user guides and quick references.

Essential Functions

1. Provide training and follow-up support for new Office Coordinators, Patient Services Assistants, and Super Techs.

2. Provide onsite and/or remote reinforcement training and support to existing Office Coordinators, Patient Services Assistants, and Super Techs, followed by documented summaries of training provided.

3. Provide Learning at Lunch sessions to introduce new software features, review policy or process changes, discuss topics of interest, etc.

4. Develop and maintain support documentation such as user guides and quick references.

5. Develop training videos, online tutorials, etc. for new and/or reinforcement training.

6. Communicate with Director of Administrative Services regularly to discuss status of current training, training needs of existing staff, needed process changes, etc.

7. Communicate regularly with Senior Office Coordinators regarding the needs of SOC Team members, new software features, process changes, etc.

8. Perform Office Coordinator duties at various clinics occasionally in order to know first-hand when processes or tasks may need to be changed or adjusted.

9. Perform other duties as required to meet the needs of the company.

Education and Experience:

• High school diploma or equivalent required.
• Experience in a medical or clinical office required.
• Experience with insurance verification required.

Company Provided Benefits:

• Competitive pay with performance-based merit increases.
• Health, Dental and Vision Insurance.
• Paid Time Off + Holidays.
• Retirement plan with company matching.

TherapySouth is an Equal Opportunity Employer.