Billing & Collections Specialist

THERAPYSOUTH; Birmingham (AL); On-site; USD 38,000 - 48,000; Full time

Job summary

TherapySouth is seeking a Billing and Collections Specialist to manage delinquent accounts and communicate professionally with patients and clinics. The role emphasizes accurate updates in billing software, timely follow-ups, and adherence to collection procedures.

You will prepare, review, and submit insurance claims, handle inquiries, and coordinate with insurance companies on payment discrepancies. The position requires detail-orientation and strong customer service skills in a healthcare

Qualifications

• Experience with billing and collections processes.
• Ability to document account activity thoroughly.
• Strong communication with patients and clinics.

Responsibilities

• Document thoroughly, efficient, and accurate account updates in billing software notes.
• Provide feedback to management regarding possible problems and areas of improvement.
• Answer incoming patient and clinic phone calls while providing excellent customer service.
• Review accounts, print statements, attach past due letters as needed and mail.
• Submit accounts to collection agency.
• Preparing, reviewing, and submitting claims using billing software, including electronic and paper claim processing.
• Following up on unpaid claims within standard billing cycle timeframe.
• Checking each insurance payment for accuracy and compliance with contract discount.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.
• Researching and appealing denied claims.
• Answering all patient or insurance telephone inquiries pertaining to assigned accounts.
• Other duties as assigned.

Skills

Billing & collections

Customer service

Insurance knowledge

Tools

Billing software

Job description

TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics!

At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in:

• Perseverance
• Faith
• Family
• Compassion
• Integrity
• Service
• Giving
• Fitness

The Billing and Collections Specialist is responsible for managing accounts with delinquent balances, communicating professionally with patients, updating records with the patients financial status.

Essential Functions:

• Document thoroughly, efficient, and accurate account updates in billing software notes.
• Provide feedback to management regarding possible problems and areas of improvement.
• Answer incoming patient and clinic phone calls while providing excellent customer service and handling inquiries in a timely and professional manner.
• Review accounts, print statements, attach past due letters as needed and mail.
• Submit accounts to collection agency.
• Preparing, reviewing, and submitting claims using billing software, including electronic and paper claim processing.
• Following up on unpaid claims within standard billing cycle timeframe.
• Checking each insurance payment for accuracy and compliance with contract discount.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.
• Researching and appealing denied claims.
• Answering all patient or insurance telephone inquiries pertaining to assigned accounts.
• Other duties as assigned.

TherapySouth is an Equal Opportunity Employer