Administrative Technician - Time Management

FirstEnergy Corp; Holmdel Township (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

FirstEnergy Corp in New Jersey seeks a Time Administration Technician II to manage timekeeping systems, leave tracking, and accruals while ensuring compliance with policies and regulations. You will collaborate with Payroll, HR, Benefits, and IT to maintain accurate workforce data and resolve complex timekeeping issues.

The role requires strong analytical and customer service skills, with experience in timekeeping, payroll, and data reconciliation.

Qualifications

• High School Diploma or GED with 3+ years in timekeeping or payroll administration.
• Strong data analysis, attention to detail, and problem-solving skills.
• Proficiency with Microsoft Excel and Office applications.
• Ability to handle confidential information and work with multiple data systems.

Responsibilities

• Administer and support timekeeping and workforce management systems.
• Audit and process time records for accuracy and compliance.
• Resolve missing, incorrect, or exception time entries with staff.
• Support attendance tracking, leave, accruals, and schedule changes.
• Generate reports on attendance, overtime, and workforce metrics.
• Collaborate with Payroll and HR to ensure timely payroll processing.
• Maintain records and ensure data integrity and confidentiality.

Education

High School Diploma or GED

Associate's degree in Business, Human Resources, Accounting, or related field

Tools

Kronos (UKG)

Workday

SAP

Oracle HCM

Empower

Job description

The Time Administration Technician II is responsible for the administration, maintenance, and support of employee timekeeping and attendance programs. This position serves as a subject matter resource for employees, supervisors, managers, and business partners by ensuring accurate time reporting, leave tracking, accrual administration, and compliance with company policies, labor agreements, and applicable regulations. The role requires strong analytical, customer service, and problem-solving skills to investigate and resolve complex timekeeping issues, support payroll processing, perform audits, and partner with Human Resources, Payroll, Labor Relations, Benefits, Compliance, and Information Technology teams to ensure accurate and timely workforce data management.

Key Responsibilities

Administer and support company timekeeping and workforce management systems. Review, audit, and process employee time records to ensure accuracy, completeness, and compliance with company policies and labor agreements. Monitor daily timecard activity and partner with employees and supervisors to resolve missing, incorrect, or exception time entries. Support attendance tracking, absence management, vacation administration, sick leave, and accrual programs. Review, validate, and process time-related transactions including schedule changes, overtime, premium pay, shift differentials, and leave requests. Investigate and resolve complex timekeeping discrepancies, system issues, and employee inquiries. Partner with Payroll to ensure accurate and timely payroll processing and reconciliation of time and attendance records. Perform audits and reconciliations of timekeeping, attendance, and payroll data to identify errors, trends, and compliance concerns. Generate, analyze, and distribute standard and ad hoc reports related to attendance, overtime, leave usage, and workforce metrics. Support administration of collective bargaining agreement provisions related to attendance, overtime, scheduling, and paid time off. Maintain working knowledge of applicable wage and hour regulations, company policies, and timekeeping procedures. Participate in testing, validation, and implementation of system upgrades, enhancements, and process improvements. Serve as a resource for employees, supervisors, and timekeepers by providing training and guidance on timekeeping processes and system functionality. Collaborate with Payroll, Human Resources, Benefits, Labor Relations, Compliance, and IT to resolve issues and improve operational effectiveness. Document procedures, maintain records, and ensure compliance with auditing and record retention requirements. Protect confidential employee and organizational information and maintain the highest standards of data integrity.

Qualifications

High School Diploma or GED. Minimum of 3 years of experience in timekeeping, payroll administration, workforce administration, human resources operations, or a related field. Strong knowledge of timekeeping and attendance administration practices. Demonstrated ability to analyze data, identify discrepancies, and resolve issues independently. Strong customer service and interpersonal communication skills. Proficiency with Microsoft Office applications, including Excel. Ability to manage multiple priorities while meeting deadlines. Strong organizational skills and attention to detail. Ability to handle confidential and sensitive information with discretion. Must successfully pass company Support and Administrative Selective System (SASS) testing.

Preferred Experience

Experience with Empower, Kronos (UKG), Workday, SAP, Oracle HCM, or other workforce management systems. Experience supporting union-represented workforces and interpreting labor agreement provisions. Knowledge of payroll processing and wage and hour compliance requirements. Experience conducting audits and reconciliations of timekeeping and payroll data. Associate's degree in Business, Human Resources, Accounting, or a related field.

Key Competencies

Timekeeping and Attendance AdministrationPayroll Support and ReconciliationAnalytical ThinkingProblem SolvingAttention to DetailCustomer Service ExcellenceData Integrity and ComplianceProcess ImprovementCommunication and CollaborationOrganizational EffectivenessTime ManagementConfidentiality and Ethics