Administrative Technician - Time Management

FirstEnergy Corp; Akron (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

FirstEnergy Corp. in Akron, OH is seeking a Time Administration Technician II to administer and support timekeeping and attendance programs.

You will investigate discrepancies, assist payroll, and ensure compliance with policies and labor agreements. The role requires strong analytical skills, customer service, and ability to collaborate with HR, Payroll, Compliance, and IT to maintain accurate workforce data and timely reporting.

Qualifications

• 3+ years in timekeeping, payroll or workforce administration.
• Strong analytical and data accuracy skills.
• Proficient in Microsoft Excel.
• Strong customer service and interpersonal communication.
• Ability to pass SASS testing.
• Ability to handle confidential information with discretion.

Responsibilities

• Administer and support timekeeping and workforce management systems.
• Review, audit, and process employee time records for accuracy and compliance.
• Monitor daily timecard activity and resolve missing/incorrect entries.
• Support attendance tracking, leaves, accruals, and scheduling.
• Audit timekeeping and payroll data; generate reports and analytics.
• Collaborate with Payroll, HR, Benefits, Labor Relations, Compliance, and IT.
• Provide training and guidance on timekeeping processes and system functionality.
• Maintain data integrity and protect confidential information.

Skills

Analytical thinking

Customer service

Problem solving

Timekeeping proficiency

Education

High School Diploma or GED

Associate's degree (related field)

Tools

Kronos/UKG

Workday

SAP

Oracle HCM

Empower

Excel

Job description

The Time Administration Technician II is responsible for the administration, maintenance, and support of employee timekeeping and attendance programs. This position serves as a subject matter resource for employees, supervisors, managers, and business partners by ensuring accurate time reporting, leave tracking, accrual administration, and compliance with company policies, labor agreements, and applicable regulations. The role requires strong analytical, customer service, and problem-solving skills to investigate and resolve complex timekeeping issues, support payroll processing, perform audits, and partner with Human Resources, Payroll, Labor Relations, Benefits, Compliance, and Information Technology teams to ensure accurate and timely workforce data management.

Key Responsibilities

Administer and support company timekeeping and workforce management systems. Review, audit, and process employee time records to ensure accuracy, completeness, and compliance with company policies and labor agreements. Monitor daily timecard activity and partner with employees and supervisors to resolve missing, incorrect, or exception time entries. Support attendance tracking, absence management, vacation administration, sick leave, and accrual programs. Review, validate, and process time-related transactions including schedule changes, overtime, premium pay, shift differentials, and leave requests. Investigate and resolve complex timekeeping discrepancies, system issues, and employee inquiries. Partner with Payroll to ensure accurate and timely payroll processing and reconciliation of time and attendance records. Perform audits and reconciliations of timekeeping, attendance, and payroll data to identify errors, trends, and compliance concerns. Generate, analyze, and distribute standard and ad hoc reports related to attendance, overtime, leave usage, and workforce metrics. Support administration of collective bargaining agreement provisions related to attendance, overtime, scheduling, and paid time off. Maintain working knowledge of applicable wage and hour regulations, company policies, and timekeeping procedures. Participate in testing, validation, and implementation of system upgrades, enhancements, and process improvements. Serve as a resource for employees, supervisors, and timekeepers by providing training and guidance on timekeeping processes and system functionality. Collaborate with Payroll, Human Resources, Benefits, Labor Relations, Compliance, and IT to resolve issues and improve operational effectiveness. Document procedures, maintain records, and ensure compliance with auditing and record retention requirements. Protect confidential employee and organizational information and maintain the highest standards of data integrity.

Qualifications

High School Diploma or GED. Minimum of 3 years of experience in timekeeping, payroll administration, workforce administration, human resources operations, or a related field. Strong knowledge of timekeeping and attendance administration practices. Demonstrated ability to analyze data, identify discrepancies, and resolve issues independently. Strong customer service and interpersonal communication skills. Proficiency with Microsoft Office applications, including Excel. Ability to manage multiple priorities while meeting deadlines. Strong organizational skills and attention to detail. Ability to handle confidential and sensitive information with discretion. Must successfully pass company Support and Administrative Selective System (SASS) testing.

Preferred Experience

Experience with Empower, Kronos (UKG), Workday, SAP, Oracle HCM, or other workforce management systems. Experience supporting union-represented workforces and interpreting labor agreement provisions. Knowledge of payroll processing and wage and hour compliance requirements. Experience conducting audits and reconciliations of timekeeping and payroll data. Associate's degree in Business, Human Resources, Accounting, or a related field.

Key Competencies

Timekeeping and Attendance AdministrationPayroll Support and ReconciliationAnalytical ThinkingProblem SolvingAttention to DetailCustomer Service ExcellenceData Integrity and ComplianceProcess ImprovementCommunication and CollaborationOrganizational EffectivenessTime ManagementConfidentiality and Ethics