Administrative Technician, Sr. - Community Services

City of Durham; Durham (NC); On-site; USD 53,000 - 61,000; Full time

Job summary

City of Durham is seeking a clerical/administrative support professional to provide advanced services to staff and community. You will handle routine transactions, respond to inquiries, and assist with data entry, records management, and reporting.

The role includes processing service requests, payroll/tracking information, and maintaining databases. High school diploma and NC Notary registration are required, with occasional evening hours for programming demands.

Qualifications

• Three years of related clerical/administrative support experience.
• North Carolina Public Notary registration.

Responsibilities

• Provide advanced clerical/administrative support and respond to inquiries with standard policies.
• Process transactions, reconcile data and manage routine financial/service-related tasks.
• Prepare documents, reports and presentations from verbal/written inputs; support staff and projects.
• Receive, route and manage calls, including dispatching when needed; update web pages as assigned.
• Open, log and distribute mail and monitor progress of tasks; assist with data retrieval and reporting.

Skills

Customer service

Data entry

Record keeping

Communication

Education

High School Diploma or equivalent

Job description

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Salary Hiring Range: $52,606 - $60,892

Work Days/Hours: 8:00 a.m. - 5:00 p.m. with occasional evening/weekend hours due to programming demands

Our internationally accredited Durham Police Department is dedicated to hiring and training officers and staff who represent the best the law enforcement profession has to offer. We are a progressive agency committed to reducing crime by providing the best quality service. We work to foster public confidence and maintain the highest standards of excellence as a community partner for positive change. If you’re interested in delivering superior emergency response services and working collaboratively to serve our community, join our team in Durham!

Devoted to providing clerical and/or office support activities for city functions and staff. Incumbents assigned to this class provide more advanced transaction processing involving basic research, verification, reconciliation and mathematical calculations, as well as respond to internal and external customer questions and inquiries by communicating standard policies and procedures. Incumbents may be assigned to confidential positions or handle confidential materials.

An incumbent is responsible for providing administrative support to staff, projects and/or an office or field function including processing more complex financial and service-related transactions and monitoring their status; processing customer-related transactions such as service requests, registrations and/or cash-handling; preparing documents, reports and presentations; entering and retrieving data; and ensuring the accuracy of information contained in databases and systems.

• Community outreach planning and support to include summer camps/ Police Athletic League/ Safety Pop-Up events.
• Enters data for reports, databases, work orders, payroll and/or tracking information; retrieves and compiles data.
• Monitors transactions for progress and performs research as required.
• Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects.
• Receives, processes and routes calls, which may include dispatching calls for service, as assigned.
• Updates web pages, as assigned.
• Opens, logs and distributes mail.

• High School Diploma or equivalent (GED, HiSet, TASC).
• Three years of related clerical/administrative support experience.

North Carolina Public Notary registration.