Capital City Intelligence Center Lead Analyst*

City of Richmond, Virginia; Richmond (VA); On-site; USD 74,000 - 92,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The City of Richmond Police Department seeks a Lead Analyst to join the Capital City Intelligence Center (CCIC). This role serves as the primary contact for daily CCIC operations, supervising staff who monitor cameras to detect criminal activity, processing queries, and relaying information to officers by radio.

The Lead Analyst provides operational oversight, maintains analytics standards, coordinates staffing, and acts as a subject-matter expert for Capital City Analysts.

Qualifications

• High School Diploma or GED required.
• Two years of experience in law enforcement or a public safety organization.
• Experience in real-time crime center, intelligence center, or dispatch is preferred.
• Experience monitoring live video surveillance and identifying activity.
• Experience supervising or leading staff, including training and scheduling.
• Background investigation may take up to 45 days.

Responsibilities

• Coordinate analytical work for active incidents, major events, and special operations.
• Perform advanced research using video systems, open-source media, and public safety databases.
• Provide guidance, mentorship, and workflow direction to CCIC Analysts.
• Ensure accuracy and consistency of documentation across staff.
• Maintain staffing across all shifts and support overtime as needed.
• Train staff in systems, tools, and methodologies.
• Liaise with internal divisions or external agencies during incidents.

Skills

Research methods

Law enforcement tactics

Communication skills

Video surveillance

Data analysis

Coaching/mentoring

Education

High School Diploma or GED

Tools

Records management

CAD/OCS systems

Job description

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!!

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Police Department is seeking a Lead Analyst to join the Capital City Intelligence Center (CCIC). This role will serve as the primary point of contact for daily CCIC operations and supervise the staff who monitor camera systems to detect criminal or suspicious activity, process analytical queries alongside live events, and relay key information by radio to responding police officers.

The Lead Analyst provides operational oversight, upholds analytical and documentation standards, coordinates staffing, and serves as a subject-matter expert for Capital City Intelligence Analysts.

Supervision Exercised/Received

• Exercised: This classification typically supervises other employees.
• Received: This classification typically reports to a supervisor or manager.
• Note: Other reporting relationships may apply.

The anticipated hiring range is $73,672 - $92,000.

Duties include but are not limited to

• Performing the duties of a Capital City Intelligence Analyst as needed
• Coordinating analytical work in support of active and recent criminal incidents, major events, and special operations
• Conducting advanced research using video systems, open-source media, automated license plate readers, and public safety databases
• Prioritizing tasks based on incident scope and operational demand
• Providing technical guidance, informal coaching, mentorship, and workflow direction to CCIC Analysts with varied experience levels
• Ensuring accuracy, consistency, and compliance with documentation standards across all CCIC staff
• Ensuring operational continuity beyond standard hours, including serving as designated point of contact during supervisor absence
• Ensuring adequate staffing across all CCIC operational hours, including posting overtime opportunities are posted timely and special events are staffed properly
• Training staff in systems, tools, and methodologies
• Serving as a liaison to internal divisions or external agencies during incidents or for information sharing purposes

Must be available to work all three shifts to include days, evenings, midnights, and weekends.

This position is considered ESSENTIAL PERSONNEL, and the incumbent must be available to report to work during disasters, inclement weather, and other declared emergencies.

Successful completion of a thorough background investigation is required. Please note that the Police Department background process may take up to 45 days.

Qualifications, Special Certifications And Licenses

KNOWLEDGE, SKILLS, AND ABILITIES

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some Combination Of The Following)

• Research design methods, procedures, and techniques
• Police tactics, resources, language, and report writing
• Law enforcement needs, techniques, methods, and legal demands
• Computer Aided Dispatch
• Records management and automated report writing programs and needs
• Operation of standard office equipment and a personal computer with job-related software applications
• Procedures and practices related to directing the operations of a real time crime/intelligence center e.g. ensuring compliance, monitoring staffing levels, overtime, etc.

Skills(some Combination Of The Following)

• Assisting sworn personnel in the reduction and prevention of crime and the apprehension of criminals
• Communicating with various internal and external departments
• Ensuring the free flow of information between and among investigators and the law enforcement community
• Providing support functions for law enforcement activates and staff
• Communicating effectively both orally and in writing
• Analyzing, interpreting, and reporting statistical research findings on matters related to law enforcement activities
• Maintaining records efficiently and accurately and preparing clear and concise reports
• Supervising others, including conducting performance evaluations, assigning work, and coaching
• Training other employees on systems and tools

Abilities (some Combination Of The Following)

• Develop and maintain tactical, strategic, administrative, and operational analytical capabilities
• Establish and maintain effective working relationships with management, assigned staff, other city employees, public officials, outside agency personnel and the general public
• Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions
• Follow standard procedures and established practices to resolve problems
• Prioritize
• Be organized
• Coach and direct the workflows of others

Minimum Training And Experience

• High School Diploma or GED required
• Two (2) years of progressively responsible and knowledgeable work experience (sworn or non-sworn) in law enforcement or a public safety organization
• Experience working in a real-time crime center, intelligence center, 911/dispatch center, or similar public safety operation
• Experience monitoring live video surveillance systems and identifying criminal or suspicious activity
• Prior supervisory or lead experience, including training, scheduling, or evaluating staff
• Experience supporting major events, special operations, or critical incident response
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Preferred Qualifications And Experience

• 3 years of supervisory experience in a law enforcement setting/Real Time Crime Center

LICENSING, CERTIFICATIONS, And/or OTHER SPECIAL REQUIREMENTS

• Must possess a valid Driver's License
• Must obtain and maintain VCIN (Virginia Criminal Information Network) certification. Training is provided on duty, and certification testing is completed within the first six months of hire

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [e-mail].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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