Administrative Team Lead - Guest Services

Capital Vacations; Windy Hill Beach (SC); On-site; USD 23,000 - 32,000; Full time

Job summary

Capital Vacations is seeking an organized, dependable Administrative Lead to support our Myrtle Beach Sales Administration team. This hands-on lead role oversees daily workflow, support, guest concerns, reporting, and schedules in a fast-paced, guest-facing environment.

The ideal candidate has 2+ years in customer service, leadership experience with a 3+ person team, and strong communication and problem-solving skills. Availability includes weekends, holidays, and variable shifts.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.
• Experience leading a team of 3 or more.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Dependable, professional, and initiative-driven.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and general computer systems.
• Ability to maintain confidentiality and handle sensitive situations professionally.
• Flexible availability, including weekends, holidays, and variable shifts.

Responsibilities

• Provide day-to-day leadership and support to administrative team members.
• Assist with Tour Reception, Gifting, Front Desk, and other sales-site administrative functions as needed.
• Maintain department schedules, gift lists, and daily/weekly reporting.
• Monitor staffing levels and help coordinate coverage based on business needs.
• Communicate new policies, procedures, and operational updates to the team.
• Assist with training and monitor team member proficiency.
• Resolve guest questions and concerns professionally and discreetly.
• Partner with department managers to address operational needs and issues.
• Help maintain a positive, organized, and efficient environment for guests and team members.

Skills

Leadership

Customer service

Communication

Organization

Problem solving

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Capital Vacations is seeking an organized, dependable Administrative Lead to support our Myrtle Beach Sales Administration team. This hands-on lead role oversees daily workflow, support, guest concerns, reporting, and schedules in a fast-paced, guest-facing environment.

The ideal candidate has 2+ years in customer service, leadership experience with a 3+ person team, and strong communication and problem-solving skills. Availability includes weekends, holidays, and variable shifts.