Administrative Tax Compliance Specialist II

State of North Carolina - Revenue; North Carolina; On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Vacation days

Sick days

Parental leave

401K/457 plans

Job summary

The North Carolina Department of Revenue is seeking an Administrative Specialist in the Examination Division. This role supports tax compliance by handling phone calls, analyzing non-filer cases in the individual income tax schedule, and reviewing returns for accuracy and completeness.

The incumbent accesses taxpayer information in ITAS and Portfolio Warehouse, communicates with a diverse range of stakeholders, and prepares letters as needed.

Qualifications

• High school diploma or GED with four years of related administrative experience.
• Proficiency in spreadsheet and word-processing software.
• Ability to communicate effectively with a diverse range of stakeholders.
• Capacity to work independently with minimal supervision.

Responsibilities

• Handle taxpayer phone calls and analyze non-filer cases in the individual income tax schedule.
• Review tax returns for completeness and accuracy.
• Access and review taxpayer account information in ITAS and PW.
• Generate letters when needed.
• Educate and assist taxpayers with tax compliance and reporting procedures.

Skills

Spreadsheet proficiency

Communication skills

Independent work

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

Microsoft Excel

Microsoft Word

Job description

The North Carolina Department of Revenue is seeking an Administrative Specialist in the Examination Division. This role supports tax compliance by handling phone calls, analyzing non-filer cases in the individual income tax schedule, and reviewing returns for accuracy and completeness.

The incumbent accesses taxpayer information in ITAS and Portfolio Warehouse, communicates with a diverse range of stakeholders, and prepares letters as needed.