Administrative Specialist II Exams

Revenue; Wake Crossroads (NC); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Pension plan

Paid holidays

Vacation days

Sick days

Parental leave

Leave programs

401K

457 plans

Job summary

North Carolina Department of Revenue is seeking an Administrative Specialist II (S) in the Examination Division to support tax compliance efforts. The role focuses on handling taxpayer phone calls, reviewing returns for accuracy, and aiding in the analysis of tax data using ITAS and PW systems.

The position requires at least a high school diploma (or GED) and four years of related administrative experience, with a competitive compensation package and full-time benefits.

Qualifications

• High school diploma or GED with four years of related administrative experience, or equivalent combination of education and experience.

Responsibilities

• Handle taxpayer phone calls and inquiries in the Examination Division.
• Review tax returns and related documents for completeness and accuracy.
• Access and review taxpayer account information in ITAS and PW systems.
• Educate and assist taxpayers with tax compliance and reporting procedures.

Skills

Administrative experience

Education

High school diploma or GED

Job description

Agency Dept of Revenue Division Examination Job Classification Title Administrative Specialist II (S) Position Number 60081509 Grade NC09

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING*** The North Carolina Department of Revenue is seeking an Administrative Specialist in the Examination Division. This position plays an important role within the Department in the overall review and compliance effort related to the individual income, corporate and franchise, and sales and use tax schedules. The major purpose of this position is to handle phone calls and analyze non-filer cases in the individual income tax schedule. The incumbent makes determinations based upon established procedures that require an accurate analysis of data and situations to draw sound conclusions which result in effective courses of action. The work involves reviewing tax returns and related documents for completeness and accuracy. This person will access and review taxpayer account information in the Integrated Tax Administration System (ITAS) and Portfolio Warehouse (PW), answers taxpayer phone calls, and generates letters when needed. The Administrative Specialist educates and assists taxpayers with tax compliance and reporting procedures to ensure adherence to tax laws.

Recruitment Range: $41,206 - $48,933 Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fifteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form DD‑214.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [e-mail].

Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-986-9688.

Minimum Education and Experience

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

All job postings close at 11:59pm the night before the End Date on the posting.

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.