Tax Support Specialist (CS Level 2) – Hybrid Work

North Carolina Department of Revenue; North Carolina; Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Job summary

The North Carolina Department of Revenue is seeking a Revenue Tax Technician (S) to support taxpayers and ensure compliance with state tax laws. This role involves handling high-volume calls and written correspondence while delivering accurate guidance and enforcing revenue rules.

Qualified candidates join a team with strong emphasis on service, integrity, and professional growth, with a hybrid work schedule after completing a training progression plan.

Qualifications

• Good written and verbal communication skills.
• Proficiency in using a computer and word processing.
• Experience maintaining courteous behavior with controversial matters and irate customers.

Responsibilities

• Answer high-volume calls.
• Process written correspondence via letters or email.
• Answer taxpayers' questions on refunds, payment plans, notices, balances, adjustments, tax laws and procedures.
• Complete training on personal, corporate, franchise, and sales and use tax laws.

Skills

Good communicator

Computer proficiency

Professional conduct with irate people

Education

Associate’s degree in Business Administration/Accounting or related field

Job description

The North Carolina Department of Revenue is seeking a Revenue Tax Technician (S) to support taxpayers and ensure compliance with state tax laws. This role involves handling high-volume calls and written correspondence while delivering accurate guidance and enforcing revenue rules.

Qualified candidates join a team with strong emphasis on service, integrity, and professional growth, with a hybrid work schedule after completing a training progression plan.