Administrative Specialist II Exams

North Carolina Department of Revenue; North Carolina; On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Health insurance options

Standard & supplemental retirement

NCFlex program

Twelve paid holidays

Job summary

The North Carolina Department of Revenue seeks an Administrative Specialist II (S) in the Examination Division to review and process tax-related cases. This role handles high-volume phone inquiries and analyzes non-filer records within ITAS and PW, delivering accurate guidance.

Candidates should have a high school diploma or GED with four years of related experience, strong communication skills, and the ability to work independently in a dynamic state government environment.

Qualifications

• Minimum education: high school diploma or GED and 4 years of related administrative experience, or equivalent.
• Ability to analyze data and communicate with taxpayers.
• Proficiency in general office software and systems.

Responsibilities

• Handle taxpayer phone calls and analyze non-filer cases in ITAS and PW.
• Review tax returns and documents for completeness and accuracy.
• Educate and assist taxpayers on tax compliance procedures.

Skills

Spreadsheet & Word

Stakeholder communication

Independent work

Education

High school diploma or GED

Job description

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Agency

Dept of Revenue

Division

Examination

Job Classification Title

Administrative Specialist II (S)

Position Number

60081509

Grade

NC09

Description Of Work

The North Carolina Department of Revenue is seeking an Administrative Specialist in the Examination Division. This position plays an important role within the Department in the overall review and compliance effort related to the individual income, corporate and franchise, and sales and use tax schedules. The major purpose of this position is to handle phone calls and analyze non-filer cases in the individual income tax schedule. The incumbent makes determinations based upon established procedures that require an accurate analysis of data and situations to draw sound conclusions which result in effective courses of action. The work involves reviewing tax returns and related documents for completeness and accuracy. This person will access and review taxpayer account information in the Integrated Tax Administration System (ITAS) and Portfolio Warehouse (PW), answers taxpayer phone calls, and generates letters when needed. The Administrative Specialist educates and assists taxpayers with tax compliance and reporting procedures to ensure adherence to tax laws.

Knowledge Skills And Abilities/Management Preferences

• Proficiency in the use of spreadsheet and word-processing software
• Ability to communicate effectively with a diverse range of stakeholders
• Capacity to work independently with minimal supervision

Effective July 1, 2025

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Minimum Education And Experience

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Recruitment Range

Recruitment Range: $41,206 - $48,933

COMPENSATION & BENEFITS

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some Highlights Include

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fifteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

Background Check

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.