Administrative Specialist II Exams

State of North Carolina - Revenue; North Carolina; On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Vacation days

Sick days

Parental leave

401K/457 plans

Job summary

The North Carolina Department of Revenue is seeking an Administrative Specialist in the Examination Division. This role supports tax compliance by handling phone calls, analyzing non-filer cases in the individual income tax schedule, and reviewing returns for accuracy and completeness.

The incumbent accesses taxpayer information in ITAS and Portfolio Warehouse, communicates with a diverse range of stakeholders, and prepares letters as needed.

Qualifications

• High school diploma or GED with four years of related administrative experience.
• Proficiency in spreadsheet and word-processing software.
• Ability to communicate effectively with a diverse range of stakeholders.
• Capacity to work independently with minimal supervision.

Responsibilities

• Handle taxpayer phone calls and analyze non-filer cases in the individual income tax schedule.
• Review tax returns for completeness and accuracy.
• Access and review taxpayer account information in ITAS and PW.
• Generate letters when needed.
• Educate and assist taxpayers with tax compliance and reporting procedures.

Skills

Spreadsheet proficiency

Communication skills

Independent work

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

Microsoft Excel

Microsoft Word

Job description

AgencyDept of RevenueDivisionExaminationJob Classification TitleAdministrative Specialist II (S)Position Number60081509GradeNC09About UsThe North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.Description of Work***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***The North Carolina Department of Revenue is seeking an Administrative Specialist in the Examination Division. This position plays an important role within the Department in the overall review and compliance effort related to the individual income, corporate and franchise, and sales and use tax schedules. The major purpose of this position is to handle phone calls and analyze non-filer cases in the individual income tax schedule. The incumbent makes determinations based upon established procedures that require an accurate analysis of data and situations to draw sound conclusions which result in effective courses of action. The work involves reviewing tax returns and related documents for completeness and accuracy. This person will access and review taxpayer account information in the Integrated Tax Administration System (ITAS) and Portfolio Warehouse (PW), answers taxpayer phone calls, and generates letters when needed. The Administrative Specialist educates and assists taxpayers with tax compliance and reporting procedures to ensure adherence to tax laws.Knowledge Skills and Abilities/Management PreferencesProficiency in the use of spreadsheet and word-processing softwareAbility to communicate effectively with a diverse range of stakeholdersCapacity to work independently with minimal supervisionRecruitment Range: $41,206 - $48,933Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).Some highlights include:The best funded pension plan/retirement system in the nation according to Moody’s Investor’s ServiceTwelve paid holidays per yearFifteen vacation days per year which increase as length of service increases and accumulates year-to-yearTwelve sick days/year which are cumulative indefinitelyPaid Parental LeavePersonal Observance Leave and Community Service LeaveLongevity pays lump sum payout yearly based on length of service401K and 457 plansEligibility for the Public Service Loan Forgiveness ProgramThe North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. \"Tax compliance\" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.Applicants eligible for veteran's preference should attach a copy of form DD-214.If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [e-mail] . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-986-9688.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Tanya Jackson DearmonRecruiter Email:[e-mail]