Administrative Support Specialist: Quotes & Orders

Aebi Schmidt USA; Rockford (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401K with Company Match

Health, Vision & Dental Insurance

Life & Disability Insurance

Flexible Spending Account

Vacation

Paid Holidays

Job summary

Aebi Schmidt Group in Lindenwood seeks an Administrative Support Specialist to process quotes and customer orders for salt spreaders, dump bodies, and related equipment, and to support the Inside Sales team.

You will collaborate with engineering, production, shipping and warehouse, coordinate with customers on pricing and delivery timelines, prepare invoices and shipping documents, and maintain accurate records.

Qualifications

• 1+ years of experience in an administrative, sales support, or customer service role.

Responsibilities

• Support the Inside Sales department by entering and updating sales orders and quotes as well as support other internal functions
• Communicate with customers regarding pricing, delivery timelines, order status, and any changes.
• Prepare and process customer purchase orders, invoices, shipping documents, and proposals with accuracy and timeliness.
• Respond to customer inquiries, providing product information or directing them to the appropriate team member.
• Promote order discounts and promotions to customers.
• Coordinate with engineering on product specifications and materials for customer quotes.
• Assist in resolving customer concerns, working with relevant departments to ensure satisfaction.
• Monitor and manage change orders and update all stakeholders accordingly.
• Collaborate with production, shipping, and warehouse teams to follow up on deliveries and resolve delays.
• Support general office functions including answering phones, checking in visitors, and signing for deliveries.

Skills

Communication skills

Multitasking

Organizational skills

Detail-oriented

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Aebi Schmidt Group in Lindenwood seeks an Administrative Support Specialist to process quotes and customer orders for salt spreaders, dump bodies, and related equipment, and to support the Inside Sales team.

You will collaborate with engineering, production, shipping and warehouse, coordinate with customers on pricing and delivery timelines, prepare invoices and shipping documents, and maintain accurate records.