Administrative Support Specialist II / 61015571

State-of-South-Carolina; South Carolina; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Paid vacation leave

Sick leave

Paid holidays

Parental leave

Retirement plan

Deferred compensation

Job summary

The South Carolina Department of Social Services seeks a clerical/receptionist professional to greet clients, route inquiries, and support program services at the County Administration office in Horry County.

Responsibilities include handling calls, mail, and front-desk operations, while ensuring accurate data entry and protection of personal information. 2+ years of clerical experience and a high school diploma are required.

Qualifications

• High School Diploma required with 2 years of clerical or administrative experience.
• Associate degree or higher required or preferred with clerical/administrative experience.

Responsibilities

• Greet customers at the reception, identify needs and route to appropriate staff.
• Answer calls, screen and direct inquiries about services and EBT questions.
• Receive, stamp and route incoming mail; manage the FA mailbox and ensure proper assignment.
• Order supplies, maintain lobby posters and applications for SNAP/TANF/Refugee Assistance.
• Protect sensitive personal information and safeguard agency systems and data.
• Perform emergency disaster duties as needed, including American Red Cross sheltering tasks.

Skills

Customer service

Phone & reception

Records management

Education

High School Diploma

Associate degree or higher

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• Greets customers at the reception desk, discern customers needs and routes them to the appropriate person for assistance. Explains services and registers applications, assigns information received to caseworkers and scans information to the appropriate person in SCOSA.
• Receives calls coming into the office, screens calls and transfers appropriately. Assists clients with questions/problems concerning their Electronic Benefits Transfer (EBT) cards.
• Receives, opens, date stamps and distributes all mail received at the window, the drop box and thru the FA mailbox and assures assigned appropriately in SCOSA and to the correct individual. The drop box is checked multiple times daily to include checking at 5 PM to assure everything is dated for the date received.
• Orders supplies for the unit, replenish copiers and network printers with toner, paper and envelopes, assure the lobby is maintained to include updated posters, brochures and applications for SNAP/TANF/ Refugee Assistance are in the lobby and properly labeled.
• Ensures that personal identifying information (PI) is properly used, accessed, gathered, shared and disposed. To protect the agency and applications by safeguarding systems, equipment and data.
• Performs emergency disaster services to include American Red Cross sheltering and Disaster SNAP duties; perform other related duties as required.

High Schools Diploma and two (2) years of responsible clerical or administrative experience.

Associate Degree or higher with responsible clerical or administrative experience.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: County Administration / Horry County