ES Eligibility Case Manager / 61012468

State-of-South-Carolina; South Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term disability

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid parental leave

State retirement plan

Job summary

South Carolina Department of Social Services is seeking an ES Eligibility Case Manager in Charleston County. You will administer SNAP, TANF, ESAP, and SCCAP casework, conduct interviews, determine eligibility, and issue benefits to improve client stability.

Role requires a high school diploma, one year of relevant experience, and valid driver's license. An Associate degree or higher may substitute experience; field work is expected.

Qualifications

• High School Diploma and at least one year experience in Economic Services programs.
• Associate Degree or higher may be substituted for required program experience.

Responsibilities

• Provides SNAP and TANF-related services in accordance with laws, regulations, and agency policies.
• Conducts quality interviews by phone or face-to-face for renewals.
• Processes applications and recertifications, determines eligibility and issues benefits.
• Manages ABAWD caseload and updates tracking systems.
• Handles system alerts for caseload and prepares reports as required.
• Maintains confidential client records and documents client activities in the case management system.

Skills

Case management

Public benefits knowledge

Data entry

HIPAA compliance

Education

High school diploma

Associate degree preferred

Tools

SCOSA system

Job description

Do you have a passion to provide meaningful work in the community?Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Serviceshas the right job opportunity for you.

Job Duties:

• The ES Eligibility Case Manager provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) includes ESAP (Elderly Simplified Application Project), SCCAP (South Carolina Combined Application Project), and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county office to help restore or improve customer financial stability.
• Conducts SNAP and/or TANF quality interviews include both phone and/or face-to-face interviews for SNAP and/or TANF renewals.
• Processes all SNAP, TANF, ESAP, and SCCAP applications and/or recertification's by determining eligibility and authorizing benefits if applicable, and process SNAP and/or TANF six-month renewals and changes by redetermining eligibility and reauthorizing benefits if applicable.
• Manages ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal, and agency program regulations and policies.
• Processes system generated alerts (SNAP, TANF, ESAP, and SCCAP) for county of residence as well as any alerts associated with your caseload.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed.Participates in training and supervisory meetings or staff meetings as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.

A High School Diploma and at least one (1) year experience in Economic Services programs.

An Associate Degree or higher may be substituted for required program experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Charleston County