Administrative Support Specialist I-Sr AS9041

Oklahoma State University; Stillwater (OK); On-site; USD 42,981,000 - 57,308,000; Full time

Job summary

Oklahoma State University (OSU) Stillwater campus seeks a Front Desk / Office Assistant for the Graduate College. This role serves as the first impression, greeting visitors and directing inquiries.

You will manage the multi-line telephone system, handle general office duties, and securely process incoming mail and confidential forms while delivering courteous, accurate service to students, faculty, staff and external constituents.

Qualifications

• High School/GED is required, degree must be conferred by start date.
• 1 year clerical/customer service experience for Admin Support Specialist I.
• 2 years clerical/customer service experience for Admin Support Specialist II.
• 3 years clerical/customer service experience for Admin Support Specialist Sr.
• Experience should include positive interactions with the public and multi-line telephone usage.

Responsibilities

• Be the first impression representative of the Graduate College.
• Manage the multi-line department telephone system.
• Retain and distribute incoming mail and forms of a confidential nature.
• Provide excellent, dependable service to students, faculty, staff and external constituents.

Skills

Customer service

Clerical experience

Multi-line telephone

Computer skills

Education

High School/GED

Job description

Campus

OSU-Stillwater

Contact Name & Email

Frances Smith, [e-mail]

Work Schedule

Monday through Friday, 8:00 a.m. - 5:00 p.m. Occasional OT, and twice yearly graduate commencement ceremonies.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$15.00 - $20.00

About This Position

This position is the first impression representative of the Graduate College. The individual will be responsible for general office duties, manage the multi-line department telephone, and retain and distribute incoming mail and forms of a confidential nature. This position provides excellent, dependable service in the initial phase of assisting students, faculty, staff, and outside constituents.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• Admin Support Specialist I - 1 year of clerical/customer service experience
• Admin Support Specialist II - 2 years of clerical/customer service experience
• Admin Support Specialist Sr - 3 years of clerical/customer service experience
• Experience should include positive interactions with the public, computer related skills, multi-line telephone skills.

Skills, Proficiencies, And/or Knowledge

Post-secondary education may substitute for years of required experience.

Customer service skills. Positive interaction with diverse populations that include internal constituents, faculty, staff, students, alums and the public. Manage multi-line telephone.

Preferred Qualifications

• Four years of customer service experience with progressive independence to carry out job responsibilities.