Administrative Support Specialist

NC State University; Raleigh, Northern (NC, KY); Hybrid; USD 35,000 - 59,000; Full time

Benefits offered by this job

Childcare benefits

Wellness & Recreation Membership

Wellness Programs

Job summary

NC State University is seeking an Administrative Support Specialist for Campus Health to provide administrative, financial, and patient account support, ensuring accurate processing of transactions and compliance with university policies.

The role serves as a front-desk contact for students, staff, and visitors, handling financial transactions, insurance data, and general inquiries while supporting day-to-day operations.

Qualifications

• High School Diploma or equivalent and one year of related office experience; or equivalent combination of training and experience.
• Administrative support experience in a professional office or healthcare environment.
• Familiarity with verifying medical insurance eligibility and working with commercial health insurance plans.
• Proficiency using financial systems to process and maintain financial information.
• Familiarity with Electronic Medical Record ( EMR ) systems.
• Knowledge of HIPAA regulations and medical records confidentiality requirements.

Responsibilities

• Serve as a key point of contact for students, parents, faculty, staff, and visitors, providing timely, accurate, and courteous assistance regarding Campus Health services, policies, procedures, and operations.
• Provide administrative support across financial, insurance, patient accounts, and other front desk functions.
• Responsible for processing financial transactions, including purchase card reconciliation, small purchase vouchers, purchase order invoices, and MarketPlace orders.
• Support insurance-related functions, including verifying and maintaining patient insurance information.
• Provide responsive administrative support across a variety of operational needs to contribute to the overall effectiveness of Campus Health.

Skills

Administrative support

Healthcare environment experience

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

EMR systems

Financial systems

Job description

Administrative Support Specialist

Department

Campus Health

About the Department

The Division of Academic and Student Affairs ( DASA ) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here ( You Belong Here ). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

The purpose of Campus Health Services is to provide appropriate, affordable, accessible and high quality primary health care to eligible members of the campus community including students, staff and faculty, in a compassionate and caring manner. The major function of the clinic is that of providing outpatient care to the 34,000+ NC State students and limited services to faculty and staff. All of our staff members have standards that guide the work we do every day: Campus Health Values are Respect, Integrity, Customer Service, Teamwork, and Excellence.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

The Administrative Support Specialist provides administrative, financial, and patient account support that contributes to the efficient operation of Campus Health. The position supports financial and insurance-related processes, patient account functions, and day-to-day administrative operations while ensuring transactions and information are handled accurately and in accordance with university, departmental, and applicable policies and regulations.

As the Administrative Support Specialist, you will serve as a key point of contact for students, parents, faculty, staff, and visitors, providing timely, accurate, and courteous assistance regarding Campus Health services, policies, procedures, and operations. You will provide responsive administrative support across financial, insurance, patient accounts, customer service, and other front desk functions as needed, helping ensure information and transactions are processed efficiently and accurately while contributing to the overall effectiveness of Campus Health.

Key Responsibilities

• Serve as a key point of contact for students, parents, faculty, staff, and visitors, providing timely, accurate, and courteous assistance regarding Campus Health services, policies, procedures, and operations.
• Provide administrative support across financial, insurance, patient accounts, and other front desk functions.
• Responsible for processing financial transactions, including purchase card reconciliation, small purchase vouchers, purchase order invoices, and MarketPlace orders.
• Support insurance-related functions, including verifying and maintaining patient insurance information.
• Provide responsive administrative support across a variety of operational needs to contribute to the overall effectiveness of Campus Health.

Other Responsibilities

In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department’s operations.

Qualifications

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications

• Administrative support experience in a professional office or healthcare environment.
• Familiarity with verifying medical insurance eligibility and working with commercial health insurance plans.
• Proficiency using financial systems to process and maintain financial information.
• Familiarity with Electronic Medical Record ( EMR ) systems.
• Knowledge of HIPAA regulations and medical records confidentiality requirements.

Required License or Certification

N/A

Valid NC Driver's License required

Valid NC Driver's License required No

Commercial Driver's License Required? No

Position Number 00043692

Position Type SHRA

Position Classification Band Title Administrative Support Specialist

Position Classification Band Level Journey

Position Classification Salary Range $ 34,602 - $ 58,870

Salary Grade Equivalency NC09

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory Designation - Adverse Weather Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory Designation - Emergency Events Mandatory - Medical Emergencies, Mandatory - Fire/Explosions, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position No

Department Id 244030 - Campus Health

Notice to Applicants

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail] . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.