Assistant Director, Member Services and Student Employment

NC State University; Raleigh (NC); On-site; USD 65,000 - 75,000; Full time

Job summary

NC State University in Raleigh seeks an Assistant Director, Member Services and Student Employment to lead the Wellness and Recreation department's member services and student employment programs. The role oversees recruitment, training, payroll, and customer service for hundreds of student staff and members.

You will develop strategies to grow membership, manage partnerships, and ensure compliance with university policies, while supervising staff and coordinating with campus partners.

Qualifications

• Bachelor’s degree in business administration, recreation or related field with equivalent experience.
• Knowledge of member services trends and best practices in student employment.
• Proactive and independent with initiative; strong communication skills.
• Collaborative team player in a fast-paced environment.
• Commitment to promoting wellness and active lifestyles.

Responsibilities

• Provide strategic leadership, supervision, and performance management for staff.
• Oversee approximately 120 student staff and ensure high-level customer service.
• Manage the comprehensive student employment program for ~650 student staff annually.
• Evaluate HR workflows, develop SOPs, and maintain training materials.
• Oversee department-wide timekeeping and payroll processes.
• Lead membership growth, retention strategies, and revenue initiatives over $900k.
• Develop marketing, partnerships, and sponsorship programs.
• Ensure compliance with university policies and lead data-driven evaluation.
• Oversee POS and facility access software and related systems.

Education

Bachelor’s degree in business administration, recreation or related field with equivalent experience

Job description

Assistant Director, Member Services and Student Employment

Salary: $65,000 - $75,000

Work Schedule: Monday - Friday; 9:00am - 6:00pm; regular evening and weekend hours.

Location: Raleigh, NC

Department: Wellness and Recreation

About the Department

The Division of Academic and Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College. NC State wants employees to achieve their highest potential at work. Learn more about our employee value proposition here You Belong Here. The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student. NC State Wellness and Recreation empowers the Wolfpack community to thrive. Together, we explore and grow in these six elements of wellness: purpose, financial, physical, emotional, social, and community. We value movement and inspire behaviors that improve health and well-being. Our programs, services, and facilities enhance academic success by assisting students in developing the skills and resilience needed for college and beyond. To learn more about Wellness and Recreation and our mission, visit https://wellrec.dasa.ncsu.edu/about/.

Wolfpack Perks and Benefits

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Staff Supervision and Human Resource Management

• Direct Supervision: Provide strategic leadership, supervision, and
• performance management for the Coordinator of Member Services and the Student Employment Specialist.
• Indirect Supervision: Indirectly oversee approximately 120 student staff, ensuring the team delivers the highest level of customer service to students and members.
• Department-Wide Student Employment: Manage the comprehensive student employment program (recruitment, hiring, onboarding, orientation, and training) for a department that employs approximately 650 student staff annually.
• Process Optimization: Evaluate current HR workflows to identify efficiencies, develop Standard Operating Procedures (SOPs), and maintain comprehensive training materials for the department.
• Payroll & Timekeeping: Oversee complex department-wide timekeeping and payroll processes to ensure data integrity and strict deadline compliance.
• Student Recognition: Spearhead comprehensive student staff appreciation initiatives, including Student Employee Appreciation Week and university Wellness Days; plan, produce, and host the annual end-of-year awards ceremony for over 250 attendees to celebrate student staff achievements.

Membership Growth and Marketing

• Membership Management: Drive the strategic growth, forecasting, and optimization of Wellness and Recreation Member Services, directly overseeing annual membership and auxiliary revenues exceeding $900k.
• Growth & Retention: Design, implement, and evaluate comprehensive recruitment and retention strategies; establish continuous sales pipelines for alumni, faculty, staff, and external community segments.
• Community Engagement: Build strong relationships with Centennial Campus affiliates and organize special events to boost member satisfaction.
• Marketing & Promotions: Develop high-impact marketing materials, targeted digital promotions, programmatic tours, and data-backed incentives to maximize conversion rates for prospective members.

Revenue Generation and Partnerships

• Auxiliary Revenue Streams: Identify and cultivate alternate revenue streams, including the conceptualization and execution of specialized member events, paid programming, and creative retail or facility rentals.
• Corporate Partnerships: Assist with the design and execution of strategic marketing partnership/sponsorship programs; collaborate with external partners to maximize marketing packages and fundraising opportunities.
• Financial Oversight: Manage the specific and direct fiscal budgets for Member Services, the student staff training program, and the student professional development fund.

Strategic Leadership and Systems Administration

• Leadership: Provide leadership and direction for Wellness and Recreation member services, point of sale and facility access software and student employment program by implementing goals, expectations and processes for programs and revenues.
• Systems Administration: Provide strategic direction for the maintenance, upkeep, configuration, communication, and design of InnoSoft Fusion (the department’s POS and facility access software) and FusionGO (the department’s mobile application for program registration and facility access).
• Compliance: Ensure all operations adhere to University, State, and Federal regulations, as well as specific departmental or governing body requirements.
• Committee Leadership: Lead the Wellness and Recreation student training and development work team, as well as the Fusion department work team.
• Data-Driven Evaluation: Serve on the Wellness and Recreation assessment work team; design satisfaction surveys, evaluate program efforts, and develop data-driven recommendations to implement new programs.
• General Support: Assist as needed with all required departmental functions and university-wide initiatives.

Other Responsibilities

• Assist as needed in all required departmental functions.

Minimum Education and Experience

• Bachelor’s degree in business administration, recreation or a related field plus alternative or equivalent professional training and experience.

Other Required Qualifications

• Member Services and Student Employment Knowledge: Demonstrated understanding of national trends and best practices in member services and student employment.
• Proactive and Independent: Proven ability to work independently, demonstrating initiative, critical thinking, and creativity.
• Collaborative Team Player: Proven ability to collaborate, build partnerships, and contribute effectively to a fast-paced, results-oriented team.
• Excellent Communication Skills: Exceptional written and verbal communication skills.
• Commitment to Wellness: Passion for promoting healthy and active lifestyles.

Preferred Qualifications

• Education: Master’s degree in higher education administration, recreation or a related field.
• Experience: 2+ years of professional experience leading collegiate recreation member services or student staff training programs.
• Leadership: Demonstrated success in leading teams and managing professional staff.

Required License(s) or Certification(s)

N/A

Valid NC Driver's License required

No

Commercial Driver's License required

No

Special Instructions to Applicants

Please attach a cover letter, resume, and contact information for at least three (3) professional references.

EEO Statement

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.