Administrative Support Specialist

Care Plus NJ; Paramus (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

An established industry player is seeking an Administrative Support Specialist to join its dynamic team. In this entry-level role, you will provide essential administrative and clerical support to management and clients, gaining valuable operational knowledge in a non-profit environment. Your responsibilities will include greeting clients, verifying insurance information, and assisting with appointment scheduling. This position offers a unique opportunity to engage directly with clients and contribute to their journey in a supportive and collaborative setting. If you're passionate about helping others and eager to learn, this role is perfect for you.

Benefits

Health, Dental, and Vision insurance

Union Benefits

Generous Vacation, Personal, and Sick Time

401K Plan and Tuition Reimbursement

Employee Discount and Rewards Program

Life & AD&D insurance

STD & LTD coverage

Qualifications

• 6 months to 2 years of receptionist experience in medical or mental health fields.
• High School diploma (HSD) or GED required.

Responsibilities

• Serve as greeter for walk-ins and scheduled appointments.
• Verify and update demographic and insurance information in the electronic health record.
• Schedule appointments and conduct confirmations/reminders.

Skills

Customer Service

Administrative Support

Insurance Verification

Communication Skills

Education

High School Diploma or GED

Tools

Evolv NX

MyAbility

Navinet

NJMMIS

Job description

Join to apply for the Administrative Support Specialist role at Care Plus NJ.

Location: Rotating between our 5 locations: Paramus, Fairlawn, Bloomfield, Rochelle Park 1^st and 5^th. Schedules rotate on a quarterly basis.

On-site M-F

• 1st Shift: 8:00 am - 4:00 pm
• 2nd Shift: 11:00 am - 7:00 pm
• 3rd Shift: 1:30 pm - 9:30 pm

Note: Shift times may vary based on location.

What We Offer

• Health, Dental, and Vision insurance
• Union Benefits
• Generous Vacation, Personal, and Sick Time
• Competitive Hourly Wages and Premium Holiday Compensation
• 401K Plan and Tuition Reimbursement
• Employee Discount and Rewards Program
• Life & AD&D insurance; STD & LTD coverage

Job Summary

As an Administrative Support Specialist, you will work under the office manager and with a team to provide administrative and clerical support to management, departments, staff, and clients. This entry-level role involves working face-to-face with clients and linking them to services to support their journey. You will also gain operational knowledge of a Non-profit and a Certified Community Behavioral Health Clinic across various departments, prescribers, and providers.

Responsibilities

• Serve as greeter for walk-ins and scheduled appointments (face-to-face or telehealth)
• Verify, review, and update demographic and insurance information in the electronic health record
• Understand insurance benefits and coverage; familiarity with Patient Verification Systems like Evolv NX, MyAbility, Navinet, NJMMIS is a plus
• Verify insurance benefits and eligibility
• Upload benefits information into the Electronic Health Record
• Collect payments at the time of service or past balances, virtually or in person
• Answer calls, provide routine information, and assist clients professionally
• Schedule appointments and conduct confirmations/reminders
• Present information effectively in one-on-one and small group settings

Qualifications

• High School diploma (HSD) or GED
• 6 months to 2 years of receptionist experience in medical or mental health fields
• Valid driver’s license and insurability by the agency’s auto insurance

Even if you don’t meet all preferred requirements, we encourage you to apply! We value diversity and inclusion and are committed to building a workforce reflective of our community.