Administrative Support Operations Lead

Simpson Thacher & Bartlett LLP; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Simpson Thacher & Bartlett LLP in Houston seeks a Supervisor of Administrative Support Services to lead the pooled administrative team, promote service consistency, and drive workflow governance within the firm’s U.S. administrative support function.

This role focuses on staffing, performance management, training, and standardization of processes, with emphasis on coaching, accountability, and adoption of firm tools such as ServiceNow.

Qualifications

• Bachelor's degree required.
• 4-6 years of administrative support experience.
• Ability to lead teams and manage performance.
• Strong communication and stakeholder management.
• Proficiency with MS Office and expense systems (Chrome River).
• Ability to coach, mentor and train others.

Responsibilities

• Operating model leadership & governance for administrative workflows.
• Coverage planning & resource management for administrative assistants.
• Escalation management & issue resolution.
• Performance management & coaching of staff.
• Training, onboarding & standardization of processes and tools.

Skills

Administrative leadership

Team coaching

Communication skills

Change management

Attention to detail

MS Office

Chrome River

Education

Bachelor's degree

Tools

MS Office Suite

Chrome River

Job description

Simpson Thacher & Bartlett LLP in Houston seeks a Supervisor of Administrative Support Services to lead the pooled administrative team, promote service consistency, and drive workflow governance within the firm’s U.S. administrative support function.

This role focuses on staffing, performance management, training, and standardization of processes, with emphasis on coaching, accountability, and adoption of firm tools such as ServiceNow.