Administrative Support - Coordinator

asu; Tempe (AZ); On-site; USD 33,000 - 36,000; Part time

Job summary

Arizona State University seeks a part-time Outreach Analyst 2 Non-Exempt in the Office of Student Rights and Responsibilities (SRR) on the Tempe campus. The role provides administrative support for front office operations, assists in implementing investigative processes, and may manage a caseload of low-level student conduct concerns to support student persistence and success.

Reporting to the Assistant Director of Student Rights and Responsibilities, the position emphasizes trauma-informed

Qualifications

• Bachelor's degree and 3 years of experience or equivalent.
• Experience with student conduct and related processes is preferred.

Responsibilities

• Create and distribute email, correspondence, memos, letters, faxes, and forms.
• Assist in the preparation of regularly scheduled reports.
• Prepare confidential and sensitive correspondence.
• Assist front office administrative support, including receiving and screening telephone calls and visitors.
• Assist investigators in monitoring ongoing cases to provide students opportunities to reflect on conduct.
• Maintain detailed letters and records, including comprehensive written investigative reports.

Skills

Student conduct knowledge

Problem solving

Verbal and written communication

Relationship building

Education

Bachelor's degree

Tools

PeopleSoft

Maxient

Microsoft Office

Job description

Job Profile:

Outreach Analyst 2 Non-Exempt

Job Family:

Outreach Programs

Time Type:

Part time

Minimum Qualifications:

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary: $24.89 per hour

The part-time position of Administrative Support - Coordinator in the Office of Student Rights and Responsibilities (SRR) provides thoughtful expertise to support student persistence and success. This position provides administrative support for front office operations and assists in the implementation of and communications about investigative processes and procedures. The position may manage a caseload of low-level student conduct concerns as needed, including assisting with the Residential Review Board and Greek Review Board. The position engages with students, peers, and other members of the ASU community, with the goal of maintaining an environment that encourages reasoned discourse, intellectual honesty, openness to constructive change, and respect for the rights of all. This position reports to the Assistant Director of Student Rights and Responsibilities on the Tempe campus.

Essential Duties:

• Create and distribute email, correspondence, memos, letters, faxes, and forms.
• Assist in the preparation of regularly scheduled reports.
• Prepare and compose confidential and sensitive correspondence.
• Assist with front office administrative support, including receiving and screening telephone calls and visitors.
• Communicate difficult and sensitive information with relevant parties in a trauma-informed manner.
• Assist investigators in monitoring the progress of ongoing cases to provide students the opportunity to consider the way in which their conduct may define and impact their college experience, personally and in relation to others.
• Ensure students understand their rights and responsibilities and apply appropriate administrative actions and/or educational interventions.
• Assist investigators in maintaining detailed letters and records, including the creation of comprehensive written investigative reports.
• Manage highly sensitive and/or confidential information.
• Perform other duties or projects, as assigned.

Knowledge, Skills and Abilities:

• Knowledge of the principles and practices pertaining to student conduct and student learning and development
• Skill in problem solving and decision-making. Skill in planning, analyzing and coordinating activities and establishing priorities
• Skill in program design and development
• Skill in both verbal and written communication
• Skill in establishing and maintaining effective working relationships

Working Environment:

• Professionally represent department/program
• Work collaboratively across various departments within the University
• Develop and deliver presentations to groups
• Use computers effectively - including inputting, reviewing and retrieving information, extended periods of viewing screen, and using mouse and keyboard
• Use critical thinking to make decisions and/or analyze data
• Research, develop, implement and assess programs
• Supervise students and/or staff
• Communicate effectively both orally and in writing to perform essential duties
• Work collaboratively to achieve objectives

Desired Qualifications:

• Evidence of a Master's degree in Higher Education, Counseling, Justice Studies, Social Work, Law Enforcement or a related field
• Experience with student housing and handling behavioral issues within a residential setting
• Experience with clubs and organizations, including fraternities/sororities and athletics
• Experience organizing, coordinating, and prioritizing a large workload within a fast-paced environment
• Experience serving a student population with cultural competence and sensitivity
• Demonstrated knowledge of social media and public record searches/requests
• Evidence of effective verbal and written communication skills
• Demonstrated knowledge of Microsoft Office applications
• Experience with PeopleSoft and Maxient, or similar systems
• Demonstrated knowledge of investigative techniques, student development, and holistic approaches to conflict resolution
• Demonstrated knowledge of Title IX, VAWA, FERPA, Clery, and other applicable laws and regulations
• Experience conducting low- to mid-level investigations including sexual misconduct
• Evidence of training through ATIXA, ASCA, or comparable professional organizations
• Evidence of training in FETI or other trauma-informed training

Department Statement:

Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-1