Administrative Support - Coordinator

Arizona-State-University; Tempe (AZ); On-site; USD 33,000 - 36,000; Part time

Job summary

Arizona State University is seeking an Outreach Analyst 2 (Non-Exempt) in a part-time Administrative Support - Coordinator capacity at the Office of Student Rights and Responsibilities (SRR) in Tempe.

The role provides front-office support, prepares reports and confidential correspondence, and assists in investigating student conduct matters while upholding trauma-informed communication and respectful engagement with students and staff.

Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Experience with front-office operations and handling confidential information is preferred.
• Strong written and verbal communication skills and ability to work collaboratively across departments.

Responsibilities

• Create and distribute email, correspondence, memos, letters, faxes, and forms.
• Assist in the preparation of regularly scheduled reports.
• Prepare and compose confidential and sensitive correspondence.
• Assist with front office administrative support, including receiving and screening telephone calls and visitors.
• Communicate difficult and sensitive information in a trauma-informed manner.
• Assist investigators in monitoring the progress of ongoing cases and preparing written reports.
• Ensure students understand their rights and responsibilities and apply appropriate actions and interventions.
• Maintain detailed letters and records, including comprehensive investigative reports.

Skills

Communication

Problem solving

Planning

Collaboration

Education

Bachelor's degree

Job description

Job Profile:Outreach Analyst 2 Non-ExemptJob Family:Outreach ProgramsTime Type:Part timeApply before 11:59 PM Arizona time the day before the posted End Date.Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Description:Salary: $24.89 per hourThe part-time position of Administrative Support - Coordinator in the Office of Student Rights and Responsibilities (SRR) provides thoughtful expertise to support student persistence and success. This position provides administrative support for front office operations and assists in the implementation of and communications about investigative processes and procedures. The position may manage a caseload of low-level student conduct concerns as needed, including assisting with the Residential Review Board and Greek Review Board. The position engages with students, peers, and other members of the ASU community, with the goal of maintaining an environment that encourages reasoned discourse, intellectual honesty, openness to constructive change, and respect for the rights of all. This position reports to the Assistant Director of Student Rights and Responsibilities on the Tempe campus.Essential Duties:Create and distribute email, correspondence, memos, letters, faxes, and forms.Assist in the preparation of regularly scheduled reports.Prepare and compose confidential and sensitive correspondence.Assist with front office administrative support, including receiving and screening telephone calls and visitors.Communicate difficult and sensitive information with relevant parties in a trauma-informed manner.Assist investigators in monitoring the progress of ongoing cases to provide students the opportunity to consider the way in which their conduct may define and impact their college experience, personally and in relation to others.Ensure students understand their rights and responsibilities and apply appropriate administrative actions and/or educational interventions.Assist investigators in maintaining detailed letters and records, including the creation of comprehensive written investigative reports.Manage highly sensitive and/or confidential information.Perform other duties or projects, as assigned.Knowledge, Skills and Abilities:Knowledge of the principles and practices pertaining to student conduct and student learning and developmentSkill in problem solving and decision-making. Skill in planning, analyzing and coordinating activities and establishing prioritiesSkill in program design and developmentSkill in both verbal and written communicationSkill in establishing and maintaining effective working relationshipsWorking Environment:Professionally represent department/programWork collaboratively across various departments within the UniversityDevelop and deliver presentations to groupsUse computers effectively - including inputting, reviewing and retrieving information, extended periods of viewing screen, and using mouse and keyboardUse critical thinking to make decisions and/or analyze dataResearch, develop, implement and assess programsSupervise students and/or staffCommunicate effectively both orally and in writing to perform essential dutiesWork collaboratively to achieve objectivesDesired Qualifications:Evidence of a Master’s degree in Higher Education, Counseling, Justice Studies, Social Work, Law Enforcement or a related fieldExperience with student housing and handling behavioral issues within a residential settingExperience with clubs and organizations, including fraternities/sororities and athleticsExperience organizing, coordinating, and prioritizing a large workload within a fast-paced environmentExperience serving a student population with cultural competence and sensitivityDemonstrated knowledge of social media and public record searches/requestsEvidence of effective verbal and written communication skillsDemonstrated knowledge of Microsoft Office applicationsExperience with PeopleSoft and Maxient, or similar systemsDemonstrated knowledge of investigative techniques, student development, and holistic approaches to conflict resolutionDemonstrated knowledge of Title IX, VAWA, FERPA, Clery, and other applicable laws and regulationsExperience conducting low- to mid-level investigations including sexual misconductEvidence of training through ATIXA, ASCA, or comparable professional organizationsEvidence of training in FETI or other trauma-informed trainingDepartment Statement:Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.Driving Requirement:Driving is not required for this position.Location:Campus: TempeFunding:No Federal FundingInstructions to Apply:Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.Please use the link below to log in using single sign-on.https://www.myworkday.com/asu/d/inst/1$9925/9925$26305.htmldTo be considered, your application must include all of the following attachments:Cover letterResume or CVMultiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.ASU Statement:Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobaccoAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.Notice of Availability of the ASU Annual Security and Fire Safety Report:In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .Employment Verification Statement:ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.Background Check Statement:ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.