Administrative Support Associate - Journey

East Carolina University; Greenville (SC); On-site; USD 34,000 - 43,000; Full time

Job summary

East Carolina University is seeking an Administrative Support Associate for the Housing Operations team in Campus Living. The role supports Housing Facilities, Occupancy Management, Neighborhood Service Offices, and more, ensuring timely processing of requests and excellent resident service.

Primary duties include handling purchase requests, coordinating moves, tracking inventory, and serving as a liaison between Residents and Facilities.

Qualifications

• High school diploma or equivalency.
• Ability to manage multiple email accounts and office tasks.

Responsibilities

• The position serves as Housing Operations administrative support and provides customer service for Housing Operations.
• Initiates and manages purchase requests; coordinates moves and schedules deliveries.
• Monitors work orders, communicates with residents and Facilities Services, and tracks related issues.
• Manages damage billing process generating $30,000–$50,000 in revenue annually.

Education

High school diploma or equivalency

Job description

Administrative Support Associate - Journey

Job Title

Job Title Administrative Support Associate - Journey

Position Number

Position Number 001709

Vacancy Open to

Vacancy Open to All Candidates

Time-Limited

Time-Limited No

Department Homepage

Department Homepage https://housing.ecu.edu/

Advertising Department

Advertising Department CAMPUS LIVING

Division

Classification Title

Classification Title 10421 Administrative Support Associate

Competency Level 2 - Journey

Working Title

Working Title Administrative Support Associate - Journey

Number of Vacancies

Number of Vacancies 1

Full Time Equivalent (FTE)

Full Time Equivalent (FTE) 1.0

Full Time or Part Time

Full Time or Part Time Full Time

Recruitment Range

Recruitment Range $33,540 - $43,168

Anticipated Hiring Range

Anticipated Hiring Range $36,168 - $36,946

Salary Grade Equivalency

Salary Grade Equivalency NC02

Work Schedule

Work Schedule Monday - Friday

Work Hours

Work Hours 8:00 a.m. - 5:00 p.m.

Position Location (City)

Job Category

Job Category Staff

Be a Pirate!

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintain open and honest interactions, and deliver high-quality programming, services, and resources through continuous reflection and improvement.

Primary Purpose of Position

The position serves as the Housing Operations administrative support while also providing customer service for the Housing Operations function within Campus Living. Duties performed by this position support up to 5,600 on-campus residential students per academic year.

The position directly serves as the Administrative Support Associate for all employees within Housing Operations, including Housing Facilities, Occupancy Management and Assignments, Neighborhood Service Offices, Marketing and Communications, Off‑Campus Student Services, Camps and Conferences, the Housing Customer Care Team, and Housing Operations Leadership. The position initiates and manages purchase requests, coordinates the moves of Residence Life Coordinators, tracks and manages warehouse inventory, schedules and coordinates deliveries from vendors, and handles any surplus requests for Campus Living. In addition, this position assists the Director of Housing Operations and the Associate and Assistant Directors of Housing Operations by scheduling and coordinating meetings.

The position is responsible for investigating facilities complaints and concerns and then following up on Work Orders in the university’s work order system, providing customer service to on campus residents and ensuring timely resolution. The position will serve as a conduit for communication regarding work orders between Facilities Services, Campus Living Facilities, Neighborhood Service Offices, Director of Housing Operations, and on‑campus residents. The position is responsible for monitoring 4 departmental email accounts for Campus Living. They also provide office support by filing, organizing, coordinating, purchasing, and drafting correspondence on behalf of Housing Operations.

The position manages the damage billing process for Housing Operations which generates between $30,000 and $50,000 in revenue annually. The position provides support to Housing Operations by tracking housing appeals for students and parents as their requests go through the appeal process. The position also initiate and track Emotional Support Animal ( ESA ) requests as they go through the review and approval process.

The position is critical for the support of Housing Operations by providing direct communication with students and parents, both verbally and written. The timeliness and accuracy of communication from this position to parents and students ensures the required level of customer service and care prevents escalation to department and university leadership.

Minimum Education, Knowledge, Skills, and Experience

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

License or Certification required by statute or regulation

None

Preferred Education, Knowledge, Skills, and Experience

License or Certification required by the Department

None

Additional Instructions to Applicant

Job Open Date

Job Open Date 10/02/2026

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail] .

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please indicate where you learned about this job vacancy.
  • LinkedIn
  • Chronicle of Higher Education
  • CareerBuilder
  • Greenville Daily Reflector
  • Raleigh News & Observer
  • HigherEdJobs.com
  • InsideHigherEd.com
  • Monster.com
  • Indeed
  • ECU Website
  • Other
• * Will you now or in the future require visa sponsorship for employment?
  • Yes
  • No