Administrative Support Associate I

University of Kentucky; Lexington (KY); Presencial; USD 32.000 - 48.000; Tempo integral

Resumo da vaga

University of Kentucky is seeking a dynamic Customer Service Specialist to join our HR team. This role serves as the first point of contact for HR inquiries, delivering high-quality information through in-person, phone, email, and chat, and guiding employees, new hires, and applicants.

The ideal candidate has experience in fast-paced environments, familiarity with SAP and Microsoft Office, data entry and filing, and a solid understanding of benefits.

Qualificações

• Knowledge of SAP, Microsoft Office, data entry, and filing experience.
• Strong background in understanding benefits.

Responsabilidades

• Serve as the initial point of contact for HR inquiries via in-person, phone, email, and chat.
• Provide accurate, timely HR information referencing policies and benefits.
• Support employees, new hires, and applicants with confidential, high-quality service.

Conhecimentos

SAP

Microsoft Office

Data entry

Filing experience

Benefits understanding

Descrição da vaga

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

The essential job functions of this position require you to:

• communicate and work cooperatively with all staff, faculty and applicants
• abide by University guidelines
• maintain confidentiality
• prioritize and manage work effectively
• provide exceptional customer service
• complete work with interruptions
• ensure work is detailed, accurate and completed in a timely manner
• perform work in a sedentary position, utilizing computer, keyboard, mouse and telephone the majority of the day
• work successfully in a team as well as independently

Shift

Monday through Friday – 7:30am to 4:30pm
(40 hours/week).

Job Summary

We are seeking a dynamic and dedicated Customer Service Specialist to join our HR team. This position will provide exceptional HR service and support to our employees, new hires, and applicants. The role will be the initial point of contact for all HR inquiries and provide high quality, timely information leveraging various communication channels and software (in-person, phone, email, chat). The responsibilities of this position will be to listen carefully to each customer’s inquiry and respond with accurate and insightful answers referencing the appropriate HR services, policies, procedures and benefits, in a timely manner based on the complexity of the inquiry and established internal performance standards.

Skills / Knowledge / Abilities

The ideal candidate will preferable have knowledge in SAP , Microsoft Office, data entry, and have filing experience. Strong background in understanding benefits preferred.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Customer Service experience in a fast-paced environment preferred.

Deadline to Apply

Deadline to Apply 11/24/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How do you bring energy and positivity into your interactions, especially when the person on the other end may not be in a great mood?

  (Open Ended Question)

• * Describe a time you turned a frustrated customer into a satisfied one. What did you do, and what was the outcome?

  (Open Ended Question)

• * When a customer walked into the HR office visibly confused or upset, how would you approach them?

  (Open Ended Question)

• * What does service excellence mean to you, and how do you deliver it consistently?

  (Open Ended Question)

• * Describe a time when you had to explain something complex to someone unfamiliar with the topic. How did you make it clear and engaging?

  (Open Ended Question)

• * Describe a time when you had to learn a new software or system quickly. How did you approach it, and what was the result?

  (Open Ended Question)