Patient Relations Assistant/UKHC

University of Kentucky; Lexington (KY); On-site; USD 22,000 - 34,000; Full time

Job summary

The University of Kentucky in Lexington, KY is seeking a Patient Relations Assistant for the Medicine Specialties Clinic. Primary duties include greeting patients, registration, insurance verification, cash handling, and preparing medical records.

You will schedule appointments, obtain new patient records, communicate with patients by phone and in person, and support clinic initiatives to improve attendance and accuracy of attendance records.

Qualifications

• Requires strong customer service skills in a healthcare setting.
• Experience handling money, insurance verification, and scheduling is preferred.
• Ability to maintain patient confidentiality and work across multiple systems.

Responsibilities

• Greet patients and assist with registration.
• Verify insurance and handle cash transactions.
• Prepare medical records and schedule appointments.
• Obtain and file new patient records as needed.
• Communicate information with patients by phone and in person.
• Support clinic initiatives to improve attendance and records accuracy.

Skills

Customer service

Healthcare experience

Administrative skills

Education

High School Diploma

Job description

Working Title Patient Relations Assistant – Medicine Specialties Clinic

Department Name

Department Name M3500: AMBULATORY MEDICINE

Work Location

Work Location Lexington, KY

Grade Level 06

Salary Range

Salary Range $16.20-24.82/hour

Type of Position

Type of Position Staff

Position Time Status

Position Time Status Full-Time

Required Education

HS

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.

Shift

Monday – Friday, Day Shift; primarily 8:30 am – 5:00 pm (40 hrs/wk); other hours/schedule as needed.

Job Summary

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities

The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Previous experience in customer service, healthcare, and/or administrative/clerical roles.

Deadline to Apply

Deadline to Apply 11/24/2026

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How many years of paid work experience do you have in customer service?
  • None
  • Some, but less than 1 year
  • More than 1 year, up through 3 years
  • More than 3 years up through 5 years
  • More than 5 years
• * How many years of paid work experience do you have in patient registration?
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years up through 5 years
  • More than 5 years