Administrative Support Associate - #000021
Western Carolina University Inc
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Job summary
Western Carolina University’s CIO Office is seeking an Administrative Support Associate to assist with daily administrative and logistical tasks on‑site in Cullowhee, NC. The role provides essential support to two Associate CIOs and IT division staff, handling travel, meetings, invoices, calendars, emails, and website updates.
The ideal candidate will demonstrate strong office skills, proficiency in Microsoft Office, note-taking ability, budgeting familiarity, and the capacity to work
Qualifications
- General knowledge of office practices and technology to perform at this level.
- Ability to take minutes and produce clear written communication.
- Proficiency with Microsoft Office applications.
- Ability to manage calendars, travel arrangements, and emails.
Responsibilities
- Process technology-related requisitions and invoices.
- Reconcile IT Division funds and follow up on imbalances.
- Take meeting minutes and distribute.
- Arrange travel, conferences, and meetings.
- Manage staff calendars in Outlook.
- Compose emails and screen calls/visitors.
- Update the IT Division website as needed.
- Provide backup to executive assistant and colleagues.
Skills
Education
Tools
Job description
Working Title Administrative Support Associate - #000021
Department CIO, Office of
Western Carolina University continues to rank high on Forbes ‘Best Employers’ lists each year. Including:
- 2025 – Ranked 1st in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
- 2024 – Ranking in the top 8.5% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 34 out of the top 400 employers across all industries.
- 2023 – Ranked in the top 20% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 97 out of the top 500 employers across all industries.
- 2022 – Ranked 14th in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.
The primary location of this position is on-site in Cullowhee, NC.
The Office of the Chief Information Officer ( CIO ) Administrative Support Associate position assists with day-to-day logistical operations, administrative, and processing functions for the IT division. The position provides administrative support to the two Associate CIOs, as well as to other IT Division staff members. This Administrative Support Associate position is expected to function independently with minimal oversight and direction. Duties include:
- Processing technology-related requisitions and invoices;
- Reconciling IT Division funds and following up on issues when funds do not balance;
- Taking minutes at meetings;
- Making arrangements for travel, conferences, and meetings;
- Managing various staff and group calendars in Outlook;
- Composing emails;
- Screening telephone calls and visitors;
- Performing updates to the IT Division website;
- Acting as backup to the executive assistant and the other office administrative support associate.
Position will also provide office support and/or procedural tasks such as: screening and routing materials based on content; provide receptionist and telephone services; and provide typing, proofreading services and other related activities as assigned.
Must be eligible to work in the United States without sponsorship.
General knowledge of office practices, techniques, and technology sufficient to perform at this level of work. Be an effective representative for the IT Division and the CIO Office by exemplifying the division’s core values and being customer focused; ability to help find the correct answer to inquiries directed to the CIO Office; ability to compose written communication for constituencies within and external to IT; meet dates, deliverables, and commitments; ability to define and create spreadsheets; excellent verbal, written, and interpersonal communication skills; ability to proofread and use specialized vocabulary; ability to take minutes; demonstrated competency with budget processes and familiarity with Banner Finance and basic accounting practices; excellent organizational and time management skills; ability to work independently and as a member of a team; ability to interpret verbal and written instructions; ability to interpret the policies, procedures, rules, and regulations pertaining to the organization; ability to work with confidential and sensitive information; proficiency with Microsoft Office applications; ability to update IT Division website with news and events provided by IT Division staff and to monitor IT Division website to make certain information is up to date; ability to become proficient with University systems such as Banner Finance, Catamart e Procurement, R25 scheduling, SharePoint, OmniUpdate, and Works; and demonstrated ability to thrive in an IT culture of proactive, process, and prevention while consistently delivering high quality results.
Some state job postings say you can qualify by an ‘equivalent combination of education and experience.’ If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Anticipated Hiring Range $44,000
Position Type Permanent Full-Time
Number of Hours per Week 40
Number of Months per Year 12
Salary Band Range $33,540 - $54,455
Salary Grade For administrative purposes, this advanced level position is a salary grade equivalent of 71.
Open Date 10/30/2026
Close Date 11/05/2026
Open Until Filled No
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Proper documentation of identity and employability are required at the time of employment.
All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
- Cover Letter/Letter of Application
- Resume
- List of references
- DD-214
- NGB 23A (RPAS)
- DD256 or NGB22
Required fields are indicated with an asterisk (*).
- How did you hear about this employment opportunity?
- HigherEdJobs.com
- Inside Higher Ed
- HERC - Higher Education Recruitment Consortium
- Website - Jobs.wcu.edu
- Indeed.com
- Personal Referral
- Agency Referral
- Other
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