Administrative Support Associate

EMDR International Association; Austin (TX); Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking an Administrative Support Associate to enhance their operations. This fully remote role, requiring residency in Austin, involves providing vital administrative and membership support. You will be the go-to contact for inquiries, manage payments, and assist in organizing events. Ideal candidates will have 2-4 years of administrative experience, strong proficiency in Microsoft Office, and familiarity with Association Management Software. Join a collaborative environment that values your contributions and offers exceptional benefits, including comprehensive health coverage and retirement planning.

Benefits

Comprehensive Health Coverage

401(k) Plan with Employer Matching

Life Insurance

Flexible Spending Accounts

Qualifications

• 2-4 years of administrative experience, preferably in membership associations.
• Proficiency in Microsoft Office Suite and basic accounting skills.

Responsibilities

• Serve as primary contact for membership inquiries and support.
• Handle mail distribution, payments, and refunds.

Skills

Administrative Experience

Microsoft Office Suite

Data Analysis

Customer Service

Education

Bachelor's Degree or Equivalent Experience

Tools

Association Management Software (AMS)

Learning Management Software

Support Ticket System

Job description

EMDR International Association(EMDRIA) is a membership organization of mental health professionals dedicated to establishing and upholding standards of practice, training, certification, and research, providing information, education, and advocacy, and assisting practitioners in fulfilling their responsibilities to the public.

Best-in-Class Benefits and Culture:
We offer exceptional employee benefits and a competitive salary. We offer one of the best available benefit programs for small businesses, including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life insurance for added protection
• Flexible financial options: Flexible spending accounts offered

Plus, we work to maintain the best environment for our employees. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

As the Administrative Support Associate, you will provide administrative, accounting, and membership support that extends to staff, members, and the general public.

Your responsibilities as the Administrative Support Associate will include:

• Serve as a primary contact via phone and support ticket system for inquiries related to membership, website use, event registration, and EMDRIA resources.
• Handle mail distribution, process payments and refunds, and resolve payment issues.
• Assist with communication for conferences and summits, including email support and participation in virtual and/or onsite events.
• Carry out membership-related tasks in member database and assist with data accuracy and system updates as needed.
• Provide backup support for administrative staff, assist the COO, and contribute to organization-wide projects.

This is a fully remote position, but requires that the employee reside in Austin. Previous experience working in a remote position is preferred.

To thrive, you should have:

• 2–4 years of administrative experience (preferably in membership associations) or equivalent combination of education and experience; familiarity with EMDR therapy is a plus.
• Proficiency in Microsoft Office Suite core programs, such as Word, Excel, and Outlook; basic accounting and math; strong reasoning and data analysis abilities.
• Experience with Association Management Software (AMS), Learning Management Software, and support ticket system is highly preferred.

Travel Requirements: Travel is required to attend 2 to 3 Staff Planning Meetings annually. Travel may be required to attend and staff the EMDRIA Conference. It’s held annually and may require 4 to 7 days of travel time. Occasional local errands are necessary (bank, post office, storage unit).