Administrative Specialist

High Point Travel Inc.; Plano (TX); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short term disability insurance

Long term disability insurance

401K matching program

Company laptop

Travel discounts and perks

Generous time off policy

Job summary

High Point Travel Inc. in Plano, TX is seeking a highly organized Air Operations Team member to support the travel logistics process, from quotes and ticket bookings to payments and final documents.

This is a full-time, in-office role with a focus on accuracy and customer service. The position offers comprehensive benefits including health, dental, and vision insurance, disability coverage and a 401K matching program, plus a company laptop and travel discounts.

Qualifications

• Provide excellent customer service to ministries and churches.
• Highly detail oriented with the ability to multitask.
• Strong organization and time management skills.
• Ability to communicate effectively and work in a team.
• Willingness to take initiative and own tasks from start to finish.
• Proactive problem solving and adaptability.
• Familiarity with Microsoft Office and database systems.

Responsibilities

• Provide excellent customer service to the ministries and churches we serve.
• Assist and advise clients on travel information and help them select the best travel plan and schedule.
• Answer phone calls/emails from clients and vendors regarding travel information.
• Collect payments and maintain records for each trip.
• Finalize trip details, payments and itineraries efficiently and accurately.
• Solve problems to minimize losses and ensure client satisfaction.
• Create and send final invoices and documents to clients.
• Assist with additional tasks as needed.

Skills

Customer service

Detail oriented

Organization

Multitasking

Communication

Teamwork

Initiative

Ownership

Tools

Microsoft Office

Job description

Job Status: Full Time in Office

Salary: $48,000 per year plus health insurance, dental insurance, & vision insurance, short term disability insurance and long term disability insurance and 401K matching program

Hours/week: 40 hours per week

Schedule: Monday to Friday from 8:30 am - 5:00 pm in Office

Job Location: 6200 K AVENUE, SUITE 120, PLANO, TX 75074

Objective:

We are looking for highly motivated administratively gifted additions to our Air Operations Team. The ideal candidate is extremely organized, has a strong work ethic, can learn new tasks quickly, and is not afraid to take initiative. Although we are a 40-year-old company, we have grown considerably since 2008.

Company Description:

High Point is an industry leading, ministry-minded travel resource for churches, mission agencies, Christian schools and para-church organizations. This year we will help more than 60,000 people with airfare for their mission trips and many more on charter bus trips to camps, retreats and local mission opportunities. Our goal is to help ministries and churches with logistical aspects of trip planning, save them time and money in the process, and allow them to spend more time making Christ famous.

High Point is a growing company with a great family atmosphere. We are not just trying to fill a functional job description, but are looking for an applicant who will become a key member of our team as we continue to grow and serve our clients with excellence.

Job Profile and Description

The job of the Air Operations Team is to support the mission of the company and provide excellent service to our clients. This process includes, but is not limited to receiving, processing and sending quotes, arranging for the booking of tickets, issuing tickets, tracking payments of clients and due dates for vendors, managing deadlines and preparing final travel documents for the client. This is a highly detailed administrative job.

Duties and Responsibilities

• Provide excellent customer service to the wonderful ministries and churches we serve
• Assisting and advising clients on travel information and helping them on selecting the best travel plan and schedule according to their needs
• Answering phone calls/emails from clients and vendors enquiring on the travel information
• Collecting payments and other transactions from clients/vendors and maintaining the records pertaining to each trip
• Finalizing trip details, payments and itineraries in an efficient, but error free manor
• Problem solving when difficult circumstances arise in order to serve the client and minimize losses
• Create and send final invoices and documents to client
• Assist with other miscellaneous tasks as the need arises

Skills and Specifications

• A mindset to help others
• Highly detailed with an ability to multitask
• Good organization, time management and interpersonal skills
• Desire to problem solve and come up with creative solutions as the need arises
• Willing to take ownership and lead the process from beginning to end
• Able to work in a team and willing to learn
• Excellent communication and listening skills
• Computer Skills - Must be able to navigate through Microsoft Office and our database
• Mac proficient preferred
• Proactive and willing to take initiative
• Full medical insurance, dental insurance and vision insurance option for full-time employees
• Short and Long term disability insurance coverage
• 401K matching program
• A company laptop is given to all employees
• Travel discounts and perks
• Generous time off policy
• Great working environment
• Very balanced and family centered office