Client Travel Coordinator

Airshare Careers; Leawood (KS); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) match

PTO accrual

Holidays

Relocation flights

On-site gym

Café and food truck

Job summary

Airshare is seeking a Client Travel Coordinator to provide concierge-level support for our clients. This full-time, in-office role is based in Overland Park, KS, and requires the highest level of relationship-building, customer service, and organization in a fast-paced environment.

You will schedule ground transportation and catering, manage vendor relationships, and seek cost-effective solutions while upholding exceptional service for travelers and their teams.

Qualifications

• 2+ years of high-end customer service experience in a corporate environment.
• Experience booking travel and reservations with itinerary planning is strongly preferred.
• Proficient in utilizing multiple internet, research, and purchasing tools
• Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing rapport with the client and travelers
• Excellent critical thinking, analytical, and problem-solving skills
• Ability to respond to change
• Ability to work independently and within a team, developing strategies and action plans, and implementing goals and objectives

Responsibilities

• Schedule and follow up on ground transportation and catering
• Develop and maintain relationships with vendors
• Provide solutions while keeping costs in mind
• Negotiate cost reductions and recover no-show fees
• Accurately update client files
• Notifications to FBO of expected services

Skills

Customer service

Vendor relations

Itinerary planning

Prioritization

Problem solving

Team collaboration

Tools

Travel booking tools

Job description

Summary

Airshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.

Summary

Airshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.

Client Travel Coordinator

is a priority support position that is responsible for concierge-level client requests. This position requires the highest levels of relationship-building skills, customer service, organization, and work ethic in a fast-paced environment. This position will require you to work in the office located in Overland Park, KS. This is not a remote or hybrid role. Your schedule will be full-time, working 40 hours a week.

Tuesday – Saturday from 9:00 am to 6:00 pm.

Essential Duties

• Schedule and follow up on ground transportation and catering
• Develop and maintain relationships with vendors
• Provide solutions while keeping costs in mind
• Negotiate cost reductions and recover no-show fees
• Accurately update client files
• Notifications to FBO of expected services

Qualifications

The qualified candidates will have 2+ years of high-end customer service experience in a corporate environment.

• Previous experience booking travel and reservations, with itinerary planning and coordination, is strongly preferred
• Highly proficient in utilizing multiple internet, research, and purchasing tools
• Understanding priorities and urgent requests as delegated by management
• Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the client and its travelers
• Excellent critical thinking, analytical, and problem-solving skills
• Ability to respond to change
• Ability to work independently and within a team, developing strategies and action plans, and implementing goals and objectives

Benefits And Perks

• Medical, dental, and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hire
• Airshare offers a no-cost medical and dental option at the employee level
• Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet)
• Paid Parental Leave
• Company-paid term life insurance equal to 1.5 times your annual salary
• Two 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employment
• PTO is accrued based on the length of employment
• 11 holidays per year
• Access to relocation flights
• FREE Full Size on-site Gym with locker rooms and Sauna
• Group Fitness Classes and various activities (pickleball, running club, ping pong, etc.)
• FREE Access to Bicycle sharingIndoor and Outdoor Common areas with WIFI
• On-site café and Food Truck on Wednesdays
• Amazon Delivery lockers
• Covered Parking

Airshare is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation