Administrative Specialist

COLLEGE CORNER; Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Tuition Assistance Program (É

Job summary

College of Charleston seeks an Administrative Specialist (Re-Announcement) to support the Director and healthcare staff in Student Health Services. The role handles front office tasks, appointment scheduling, check-in, and medical records documentation for over a thousand patients per month.

Required is a High School Diploma with preferred business or accounting education; ambulatory healthcare clerical experience is needed and comfort with scheduling software and data entry is expected.

Qualifications

• High School Diploma required.
• Clerical experience in ambulatory healthcare setting required.
• College degree in business or accounting preferred.
• Equivalent combination of experience and/or education encouraged to apply.

Responsibilities

• Answer the phone and schedule appointments for the front desk.
• Assist students with check-in and online appointment scheduling.
• Document in the Medicat medical records system.
• Direct calls and take messages as needed.

Skills

Interpersonal skills

Medical terminology

Computer skills

Education

High School Diploma

College degree in business or accounting

Tools

Medicat EHR

Job description

Administrative Specialist (Re-Announcement)

Internal Title Administrative Specialist (Re-Announcement)

Position Type

Position Type Classified

Faculty / Non-Faculty / Administration

Faculty / Non-Faculty / Administration Non-Faculty

Pay Band

Pay Band GEN04

Level

Department

Department Health Services

Job Purpose

The Administrative Specialist performs routine administrative tasks in support of the Director, Physicians, Nurse Practitioners and Nurses. Schedules appointments and ensures the smooth function of the front office for Student Health Services that provides care to over one thousand patients per month.

High School Diploma required. College degree in business or accounting preferred. Clerical experience in an ambulatory healthcare setting required. Computer skills required, specifically utilizing an appointment scheduling software system, data entry, information systems and document storage systems. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Knowledge of medical terminology preferred. Excellent interpersonal skills.

37.5 hours per week, 12 months per year Office is fast paced and involves contact with sick students, medical personnel and the general public.

• Employee Tuition Assistance Program ( ETAP )

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu .

Answers the phone and schedules appointments determining the level of care required. Assist students on how to check-in for their appointment and schedule appointments online. Advise students on alternate care facilities, when needed. Documents appropriately in medical record platform, Medicat. Directs other telephone calls following office procedures and takes messages as necessary.

Essential or Marginal

Percent of Time

Percent of Time 60

Activity

Documenting patient questions or concerns that are clinical in nature using the Pink-Sheet EHR platform.

Essential or Marginal

Essential or Marginal Marginal

Percent of Time

Percent of Time 10

Activity

Assists with checking patients in and out to ensure smooth and efficient patient flow.

Essential or Marginal

Percent of Time

Percent of Time 20

Activity

Assists students with medical referral needs. Processes referral requests form providers and enters appropriate information into EHR regarding student referral. Follows up for clinical notes and with providers as needed.

Essential or Marginal

Essential or Marginal Marginal

Percent of Time

Percent of Time 10