Centralized Scheduling Rep

Charleston Area Medical Center

Charleston (WV)

In loco

USD 32.000 - 46.000

Tempo pieno

39 ore fa

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Descrizione del lavoro

Charleston Area Medical Center is seeking a Central Scheduling Specialist to handle telephone inquiries and coordinate outpatient procedure scheduling across participating departments. You will gather clinical history, enter data in the scheduling system, and support physicians, staff and patients throughout the process.

Ideal candidates have at least 2 years in healthcare, knowledge of medical terminology, and strong customer service skills.

Competenze

2 years in health care or related field.
Familiarity with medical terminology.

Mansioni

Staff Central Scheduling telephone lines.
Field calls and schedule outpatient procedures.
Obtain pertinent clinical history prior to scheduling exam.
Maintain records and ensure data accuracy in schedules.
Coordinate with departments, physicians and staff for timely appointments.

Conoscenze

Central Scheduling

Medical terminology

Phone etiquette

Data entry

Formazione

High School Diploma or GED

Medical Terminology training

Strumenti

Central Scheduling software

Descrizione del lavoro

Job Summary

Responsible for handling Central Scheduling based calls and coordinating the scheduling of appointments for outpatient procedures for participating departments by physicians, physician office staff, patients and other customers.

Responsibilities

Staff Central Scheduling telephone lines.
Field telephone calls, answer questions and obtain information concerning the scheduling of outpatient procedures and schedule appointments in a professional, efficient manner.
Obtain pertinent and necessary clinical history prior to scheduling exam and document this information appropriately within the Central Scheduling software package.
Maintain medical terminology skills necessary for capturing clinical history.
Identify areas, within the scope of Central Scheduling participating departments, where potential inefficiencies in utilization may occur.
Data entry of scheduling related information using Central Scheduling specific software.
Initiate follow-up (i.e. schedules) to customers including physicians, physician office staff, patients and participating departments. Provide instructions concerning patient preparation.
Utilize multiple computerized databases and systems for scheduling of patients.
Promote Central Scheduling by participating in health promotion seminars, conferences and/or community outreach activities.
Maintain contact with all CAMC departments and affiliates participating in the centralized scheduling initiative.
Maintain accurate, legible, up-to-date records.
Keep work area and supply area organized.
May be required to conduct inventory of supplies and equipment to ensure that necessary items are available or have been ordered and received.
Utilize cost effective measures.
Prepare schedules for all outpatient procedures associated with participating departments.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities

1. Maintain and document all applicable required education.

2. Demonstrate positive customer service and co-worker relations.

3. Comply with the company's attendance policy.

4. Participate in the continuous, quality improvement activities of the department and institution.

5. Perform work in a cost effective manner.

6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.

7. Perform work in alignment with the overall mission and strategic plan of the organization.

8. Follow organizational and departmental policies and procedures, as applicable.

9. Perform related duties as assigned.

Education

High School Diploma or GED (Required) Education: Formalized Training in Medical Terminology. Experience: 2 years in health care or related field. Substitution: 1 year current continuous employment using/working knowledge, may substitute for proof of formal training in medical terminology and 2 years related experience.

Credentials