Centralized Scheduling Rep -- Central Scheduling -- Document Center Building

Charleston Area Medical Center; Charleston (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

Charleston Area Medical Center is seeking a Central Scheduling Representative to manage centralized scheduling for outpatient procedures. You will handle calls, gather necessary clinical information, and schedule exams with participating departments and physicians.

The role requires high school diploma or GED with formal medical terminology training, and healthcare experience. Strong communication and data entry skills are essential in a fast-paced environment.

Qualifications

• Must have strong customer service skills and be able to handle calls professionally.
• Knowledge of medical terminology and the ability to document clinical history accurately.
• Familiarity with scheduling software and data entry processes.

Responsibilities

• Staff Central Scheduling telephone lines and field calls.
• Schedule outpatient procedures and coordinate appointments with departments and physicians.
• Obtain clinical history prior to scheduling and document it in the system.
• Enter scheduling data into the Central Scheduling software and maintain records.

Skills

Customer service

Medical terminology

Data entry

Education

High School Diploma or GED

Formalized Training in Medical Terminology

Tools

Scheduling software

Job description

Centralized Scheduling Rep – Central Scheduling – Document Center Building (Job ID: 81213)

Job Summary

Responsible for handling Central Scheduling based calls and coordinating the scheduling of appointments for outpatient procedures for participating departments by physicians, physician office staff, patients and other customers.

Responsibilities

• Staff Central Scheduling telephone lines.
• Field telephone calls, answer questions and obtain information concerning the scheduling of outpatient procedures and schedule appointments in a professional, efficient manner.
• Obtain pertinent and necessary clinical history prior to scheduling exam and document this information appropriately within the Central
• Scheduling software package.
• Maintain medical terminology skills necessary for capturing clinical history.
• Identify areas, within the scope of Central Scheduling participating departments, where potential inefficiencies in utilization may occur.
• Data entry of scheduling related information using Central Scheduling specific software.
• Initiate follow-up (i.e. schedules) to customers including physicians, physician office staff, patients and participating departments. Provide instructions concerning patient preparation.
• Utilize multiple computerized databases and systems for scheduling of patients.
• Promote Central Scheduling by participating in health promotion seminars, conferences and/or community outreach activities.
• Maintain contact with all CAMC departments and affiliates participating in the centralized scheduling initiative.
• Maintain accurate, legible, up-to-date records.
• Keep work area and supply area organized.
• May be required to conduct inventory of supplies and equipment to ensure that necessary items are available or have been ordered and received.
• Utilize cost effective measures.
• Prepare schedules for all outpatient procedures associated with participating departments.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.Competency StatementMust demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.Common Duties and Responsibilities(Essential duties common to all positions)1. Maintain and document all applicable required education.2. Demonstrate positive customer service and co-worker relations.3. Comply with the company's attendance policy.4. Participate in the continuous, quality improvement activities of the department and institution.5. Perform work in a cost effective manner.6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.7. Perform work in alignment with the overall mission and strategic plan of the organization.8. Follow organizational and departmental policies and procedures, as applicable.9. Perform related duties as assigned.

Education

• High School Diploma or GED (Required) Education: Formalized Training in Medical Terminology.Experience: 2 years in health care or related field.Substitution: 1 year current continuous employment using/working knowledge, may substitute for proof of formal training in medical terminology and 2 years related experience.

Credentials

• No Certification, Competency or License Required

Work Schedule

Days

Status

Full Time Regular 1.0

Location

Document Center Building

Location of Job

US:WV:Charleston

Talent Acquisition Specialist

Lisa J. Craft [e-mail]