Administrative Services Technician IV

State of Vermont; Newport, Northern (RI, KY); Hybrid; USD 31,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid holidays

Job summary

The State of Vermont’s Department of Children and Families is seeking an Administrative Services Technician IV to join the Economic Services Division in Newport. You will provide quality customer services to clients in person and over the phone while supporting daily administrative functions.

This entry‑level role emphasizes empathy, teamwork, and the ability to learn new technology, with a pathway to grow into additional positions within the division.

Qualifications

• High school graduation or equivalent and one year of experience providing administrative-level support to a business or organization.
• One year of College level study in accounting, business or public administration, office administration or a related field.
• One year as an Administrative Services Technician III with the State of Vermont.

Responsibilities

• Provide quality customer services to clients in-person and over the phone.
• Support the administrative functions of the office.
• Demonstrate empathy, concern, and respect for all customers in a busy environment.
• Work as part of a team to determine benefit eligibility and provide case management support.
• Be open to learning new technology.

Job description

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Application Deadline Date: 10/18/2026

Department: Children and Families

Location: Newport, VT, US

Position Type: Permanent

Schedule Type: Full Time

Minimum Salary: $22.51

Maximum Salary: $34.91

Overview

Who We Are:

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.

ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.

The Role:

The Administrative Services Technician's primary role is to provide quality customer services to clients both in-person and over the phone and support the administrative functions of the office. ESD is looking for someone to join this team who:

demonstrate empathy, concern, and respects for all customers

thrives in a busy work environment

has experience working with individuals who may be distraught and emotional

enjoys working on a teamand supporting a team of individuals who are determining benefit eligibility and providing case management services

is open to learning new technology

The Administrative Services Technician position is an entry level position that provides individuals with experience and opportunity to grow and later pursue other positions within the division if interested.

What we offer

We may offer flex scheduling or alternative work schedules based upon policy

12 paid holidays, plus sick and vacation time

Excellent, health, dental, and vision insurance for employees and their families

Retirement plans, including a pension

Parental leave for all new parents, including adoptions

Working with a staff who is dedicated to supporting children and families, including your own.

Who May Apply

This position, Administrative Services Technician IV (Job Requisition #55860), is open to all State employees and external applicants.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Work is performed in a standard office setting.

Minimum Qualifications

High school graduation or equivalent and one (1) year of experience providing administrative-level support to a business or organization.

OR

One (1) year of College level study in accounting, business or public administration, office administration or a related field.

OR

One (1) year as an Administrative Services Technician III with the State of Vermont.

Special Requirements

For some positions experience working with the VISION system (VISION is the State of Vermont PeopleSoft financial management system) may be required.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.