Administrative Services Coordinator - Student Disability Services

The University of Iowa; Iowa City (IA); On-site; USD 39,000 - 41,000; Full time

Job summary

The University of Iowa is seeking an Administrative Services Coordinator for Student Disability Services. This role involves managing office reception, financial processes, and providing administrative support to ensure smooth operations. Candidates should have a Bachelor's degree and administrative experience while demonstrating excellent communication and organizational skills.

Qualifications

• Administrative experience (typically 6 months – 1 year) involving billing and financial accounts.
• Proficiency with standard office computer applications, preferably Microsoft Office products.
• Customer service experience in a similar professional, high-traffic environment.

Responsibilities

• Handle scheduling, project support, and general assistance.
• Manage financial and administrative processes, including monitoring accounts.
• Proctor student exams and maintain confidential information.

Skills

Communication

Customer Service

Organization

Interpersonal Skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Administrative Services Coordinator - Student Disability Services

The Administrative Services Coordinator position within Student Disability Services (SDS) is a multifaceted role that encompasses a variety of essential functions. This position serves as the front-line reception for SDS, handling scheduling, project support, and general assistance to ensure the smooth operation of the office. Key responsibilities include managing financial and administrative processes, performing financial documentation and reporting, monitoring departmental accounts and expenditures, reconciling statements, and resolving billing questions. Additionally, the role involves maintaining confidentiality and integrity with sensitive information. The position also involves proctoring student exams, adhering to university and SDS protocols, and managing the departmental shared email. A high degree of professionalism and discretion is expected in all aspects of this position.

Specific Job Duties & Tasks:

• Provide administrative support duties including SDS Welcome Center front desk management, scheduling, and general assistance.
• Oversee office reception to ensure customers are attended to in a timely manner, in person and over the phone and refer inquiries to appropriate office staff.
• Monitor accounts and expenditures for SDS.
• Reconcile statements for SDS.
• Maintain up-to-date records for easy access and reliable data.
• Assist as needed in the creation of semester reports for SDS to support future planning and decision making.
• Greet visitors (including students, faculty, and staff) as front line.
• Monitors general email and phone accounts. Determines what communication warrants collaboration with SDS Administration or others.
• May assist in the coordination/preparation of strategic plans and associated reports in support of the department.
• Assist as needed with gathering information and data, and preparing materials and reports for special initiatives.

The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreation Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting educationally purposeful services and activities within and beyond the classroom.

Required Qualifications:

• Bachelor’s degree or an equivalent combination of related education and experience.
• Administrative experience (typically 6 months – 1 year) typically involving billing and financial accounts.
• Excellent written and verbal communication skills as well as the ability to effectively resolve conflicts or complaints.
• Proficiency with standard office computer applications, preferably Microsoft Office products.
• Demonstrated commitment to working with a variety of individuals of all backgrounds and perspectives, and ability to model a welcoming and respectful environment.
• Strong organizational and interpersonal skills.
• Customer service experience in a similar professional, high-traffic environment.

Desired Qualifications:

• Knowledge of University of Iowa practices, policies, and accounting systems.
• Experience using automated business systems.

In order to be considered, applicants must upload a resume and cover letter and mark them as a “Relevant File” to the submission.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.Up to 5 professional references will be requested at a later step in the recruitment process. For questions or additional information, please contact [e-mail]

Additional Information

• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Starting Salary Minimum: 39,700
• Starting Salary Maximum: 40,500

Contact Information

• Organization: Student Life

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .

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