ADMINISTRATIVE SERVICE REP

Sibley Memorial Hospital; Washington (District of Columbia); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Retirement plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus

Job summary

Sibley Memorial Hospital in Washington, DC, is seeking an Administrative Service Rep (Intensive Care Unit) to serve as a customer service ambassador for staff, physicians, patients, and families. You will support daily unit operations and act as a central source of information with strong organization and communication skills.

This full-time, night-shift role requires 36 hours per week with weekend work. A high school diploma, typing/computer proficiency, and CPR training are required.

Qualifications

• High School graduate or equivalent of education.
• Intermediate typing/computer skills.
• Current CPR Training.

Responsibilities

• Excellence Everyday Manners in all interactions.
• Directs patient/family and physicians concerns to the appropriate person.
• Answers department phones promptly, relays messages clearly.
• Serves as unit point-of-contact for staff, physicians, and visitors.
• Keeps staff informed of changes in patient schedules or unit activity.
• Calls appropriate emergency response teams and participates in patient care assignments.

Skills

Customer service

Communication

Time management

Education

High School graduate or equivalent

CPR Training

Tools

Typing

Computer skills

Job description

• Retirement plans,

Requisition #:682307 Location:Sibley Memorial Hospital, Washington, DC 20016 Category:Clerical and Administrative Support Schedule:Night Shift Employment Type:Full Time

You were meant for Hopkins. Sibley Memorial Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Administrative Service Rep (Intensive Care Unit) serves as a customer service ambassador to all Sibley customers (staff, MD, patients and families) through demonstration of excellent customer service skills as outlined in Sibley’s Circle of Excellence. Supports the daily operations and activity flow of the patient care area by performing administrative functions and acting as a central source of information for staff, physicians, patients, families and other departments. Consistently demonstrates strong organizational, communication and time management skills that help to facilitate a smooth functioning of the unit.

Shift

FT/Nights

36 hours

Weekends Required

Education

• High School graduate or equivalent of education and experience.
• Intermediate typing/computer skills
• Current CPR Training

Essential Duties & Responsibilities

Customer Service

• Excellence Everyday Manners.
• Directs patient/family and physicians concerns to the appropriate person.
• Answers department phones in a timely manner, using Sibley’s Circle of Excellence behavior (identifying self, smile behind voice, etc.) and clearly relays messages.

Unit Operations

• Serves as the unit point-of-contact for staff, physicians, students, patients, and visitors.
• Keeps all members of the healthcare team informed of any changes in patient schedules or unit activity.
• Calls the appropriate emergency response teams such as Code Blue,
• Willingly floats and accepts assignments related to patient care

Benefit Package

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://jhhs.mybenefitsjhhs.com/

Hear from our hospital president

https://www.youtube.com/watch?v=qj5KuB34gU8

Important Notices

• Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range

Minimum 18.40/hour - Maximum 28.91/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.