Administrative Receptionist - Bilingual Required

Mid-Willamette Valley Community Action Agency; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Diversity & inclusion

Language differential for bilinguals

Job summary

Mid-Willamette Valley Community Action Agency in the United States is seeking an Administrative Receptionist to provide telephone coverage, greet visitors, and deliver clerical support to programs aimed at reducing poverty.

You will handle mail, scheduling, data entry in Word/Excel, and coordinate with staff across departments. Bilingual English-Spanish is required and a background check will be conducted.

Qualifications

• High school diploma or GED.
• One year of office/clerical experience.
• Equivalent combination of education and experience may be considered.
• Bilingual English/Spanish required; pass bilingual exam.
• Pass comprehensive MWVCAA background screening and drug tests.
• Demonstrates tact, diplomacy and empathy in communication.

Responsibilities

• Answers multi-line telephones in a positive, timely manner and provides basic program information.
• Greets visitors, directs them to appropriate staff and provides pamphlets or forms.
• Processes incoming/outgoing mail and handles courier tasks as needed.
• Performs typing, photocopying, filing and other clerical tasks.
• Maintains office supplies and assists with copier/postal equipment.
• Supports HR activities during orientation and staff events.

Skills

Bilingual English-Spanish

Interpersonal communication

Tact and diplomacy

Microsoft Word

Excel

Outlook

Database software

Web tools

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Database software

Web tools

Job description

Job Description

Mid-Willamette Valley Community Action Agency

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty. Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives.

Come find meaningful work and bring your skills as an Administrative Receptionist.

Your main responsibilities will be to provide telephone coverage, reception, and clerical assistance. This may include distributing mail, word processing, photocopying, filing, or other projects as assigned. Be a part of the team that provides the vital support that allows our programs to run efficiently, directly contributing to our mission of reducing the impacts of poverty in our community.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• One year of office/clerical related experience
• Equivalent combination of education and experience may be considered

CERTIFICATES, LICENSES, REGISTRATIONS

Driver Qualification Status is not required for this position.

Candidate must pass a comprehensive MWVCAA background screening prior to employmentSuccessful registration with the Central Background Registry of the Child Care Division.

Candidate must pass pre-employment and random drug/alcohol screenings.KNOWLEDGE, SKILLS, AND ABILITIESDemonstrates tact, diplomacy and empathy when communicating with clients, staff and community partners.Basic proficiencies in computers, Microsoft Word, Excel and Outlook, database software, and web tools.Effective interpersonal communication skills, in both oral and written form.Bilingual English-Spanish skills are required for this position.To qualify as bilingual, staff must pass a bilingual exam demonstrating fluent speaking, reading, and writing in English and Spanish. Required bilingual staff will receive a pay differential based on language test results.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.Answers multi-line telephones in a positive, timely manner. Provides basic program information for all agency programs. Screens and transfers calls appropriately. Takes thorough and accurate telephone messages and delivers them promptly. Checks agency voicemail regularly and returns calls when applicable.Greets visitors to the office. Provides friendly, informative service to all visitors. Provides pamphlets and other basic program information. Connects visitors with programs by providing contact and site address.Assists visitors by answering questions, seeking out appropriate staff to assist them, or making referrals. Ensures that all visitors, staff and guests are greeted promptly, listening to ensure for understanding and directed in a professional, calm demeanor.Processes incoming and outgoing agency mail. Utilizes postage meter and other office equipment. Date stamps correspondence and distributes it appropriately and promptly. Takes mail to the post office at the end of each day, and couriers to agency sites as scheduled.Provides clerical support whenever possible in the areas of typing, photocopying or other administration projects. Maintains admin supplies and contact service personnel for copier and postal machine issues.Ensures stamps, vouchers, gift cards, bus passes and A/P checks are logged and secured at all times per Finance Department instructions. Distributes paychecks according to procedures, including checking I.D. and requiring staff to initial the paycheck pick-up list.De-escalates visitors that may have complaints or demand to speak to staff. Contacts 911 in an emergency and uses the all-call phone alert to staff of fire or other emergency according to procedures. Reports suspicious activity promptly to management and carries out instructions.Follows HR procedures with new staff during New Staff Orientation, and other HR events such as hiring events or committee meetings to ensure the conference rooms are booked in advance.Administers the volunteer registration process for agency volunteers. Submits background checks in a prompt manner, follows up and reports status of clearing weekly to managers with volunteer projects such as Warming and Outreach.Rotates kitchen duty (clean-up and coffee-making) with other programs in the Main Office.Complies with MWVCAA safety and personnel policies,

• We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives.
• Required bilingual staff will receive a pay differential based on language test results.