Administration Receptionist - Bilingual Required

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mid-Willamette Valley Community Action Agency is seeking an Administration Receptionist to provide telephone coverage, greet visitors, and perform clerical tasks in a busy office. The schedule runs 7:45 a.m.

to 4:45 p.m., Monday through Friday, with a 45-minute lunch break. Requirements include a high school diploma or GED plus one year of office experience, bilingual fluency in English and Spanish with a test, and registration with the Central Background Registry of the Child Care Division.

Qualifications

• Bilingual fluency in English and Spanish; able to speak, write, and read fluently and pass a bilingual skills test.
• High school diploma or GED plus 1 year of office/clerical experience or equivalent.
• Registration with the Central Background Registry of the Child Care Division; pass pre-employment background check.

Responsibilities

• Answers multi-line telephones in a positive, timely manner and provides basic program information.
• Greets visitors, distributes pamphlets, and directs to appropriate staff.
• Assists visitors and staff with questions, referrals, and site information.
• Uses office systems and performs clerical tasks as assigned.
• Sorts and processes mail and supports general administrational duties.

Skills

Bilingual English/Spanish

Education

High school diploma or GED + 1 year clerical experience

Tools

ChildPlus database

Job description

Mid-Willamette Valley Community Action Agency

Job Category

Overview

Description

The Administration Receptionist is responsible to provide telephone coverage, reception, and clerical assistance. This may include distributing mail, word processing, photocopying, filing, or other projects as assigned. Work Schedule is 7:45 a.m. to 4:45 pm, Monday through Friday with 45 minute lunch break.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) plus 1 year of office/clerical related experience or equivalent combination of education and experience.

COMMUNICATION SKILLS

• Bilingual English and Spanish capabilities are required for this position.
  • To qualify as bilingual, staff must possess demonstrated abilities to speak, write, and read fluently in Spanish and English and pass a pre-employment bilingual skills test. The posted hourly rate is inclusive of a 2% bilingual differential.

CERTIFICATES, LICENSES & REGISTRATIONS

• Registration with the Central Background Registry of the Child Care Division.
• Candidate must pass pre-employment agency background check.

**ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all inclusive.

• Answers multi-line telephones in a positive, timely manner. Provides basic program information for all agency programs. Screens and transfers calls appropriately. Takes thorough and accurate telephone messages, and delivers them promptly. Checks agency voicemail regularly and returns calls when applicable.
• Greets visitors to the office. Provides friendly, informative service to all visitors. Provides pamphlets and other basic program information. Connects visitors with programs by providing contact and site address.
• Assists visitors by answering questions, seeking out appropriate staff to assist them, or making referrals. Ensures that all visitors, staff and guests are greeted promptly, listening to ensure for understanding and directed in a professional, calm demeanor. Follows agency dress code, and presents in a professional manner.
• Uses the ChildPlus database to retrieve or record child or family information.
• Processes incoming and outgoing agency (non-Head Start) mail. Utilizes postage meter and other office equipment. Date stamps correspondence and distributes it appropriately and promptly. Takes mail to the post office at the end of each day, and couriers to agency sites as scheduled.

SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.

WORK ENVIRONMENT

• Indoor, office work environment with frequent interruptions and demands.
• Working with coworkers/clients over the phone and in-person.
• Occasional noise and distractions in work spaces.

PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Speaking and hearing abilities are required.
• Occasionally lift up to 25 pounds.
• Manual dexterity for handling office equipment.
• Frequent driving in all weather conditions.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].