Administrative Program Support Specialist

U.S. Department of Veterans Affairs; Miami (FL); On-site; USD 42,000 - 63,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Social Work Service, is seeking a Program Support Assistant to provide administrative and clerical support to the MFH program and other GEC initiatives, WVPP, and SWS operations.

Responsibilities include handling calls and inquiries, coordinating schedules, preparing documents, onboarding caregivers, and maintaining secure records. This role requires medical office clerical experience and may involve timekeeping and dashboard reporting.

Qualifications

• Specialized experience: plans, implements, and evaluates admin/technical support for multiple clinical sections.
• Plans, develops, and executes a reporting system for assigned clinical sections.
• Provides clerical support for the assigned clinical sections.
• Provides timekeeping for assigned clinical sections.
• Clerical experience in a medical office. Transcript/education documentation required.

Responsibilities

• Receive and screen calls, emails, and inquiries from Veterans, caregivers, providers, and staff.
• Coordinate scheduling for home visits, inspections, care conferences, and team meetings; prepare agendas.
• Prepare correspondence, reports, memos, and letters using word processing, spreadsheets, and databases.
• On-board logistics support for new Medical Foster Home Caregivers.
• Maintain WVPP case files, logs, and databases; ensure records are accurate and secure.
• Track reports, incidents, and follow-up actions; prepare status updates for WVPP coordinator.
• Coordinate WVPP training events and perform timekeeping functions.
• Provide coverage for SAMS specialist duties as needed; respond to emergent survivor contact requirements.
• Maintain program dashboards for inspections, caregiver compliance, and incident follow-ups.
• Monitor MFH and GEC suspenses and action items; alert coordinators of deadlines.

Skills

Clerical work

Timekeeping

Office automation

Phone handling

Education

Bachelor's degree or 4 years college

Tools

Word processing

Spreadsheets

Database software

Job description

The U.S. Department of Veterans Affairs, Social Work Service, is seeking a Program Support Assistant to provide administrative and clerical support to the MFH program and other GEC initiatives, WVPP, and SWS operations.

Responsibilities include handling calls and inquiries, coordinating schedules, preparing documents, onboarding caregivers, and maintaining secure records. This role requires medical office clerical experience and may involve timekeeping and dashboard reporting.