Program Support Assistant

U.S. Department of Veterans Affairs; Miami (FL); On-site; USD 42,000 - 63,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Social Work Service, is seeking a Program Support Assistant to provide administrative and clerical support to the MFH program and other GEC initiatives, WVPP, and SWS operations.

Responsibilities include handling calls and inquiries, coordinating schedules, preparing documents, onboarding caregivers, and maintaining secure records. This role requires medical office clerical experience and may involve timekeeping and dashboard reporting.

Qualifications

• Specialized experience: plans, implements, and evaluates admin/technical support for multiple clinical sections.
• Plans, develops, and executes a reporting system for assigned clinical sections.
• Provides clerical support for the assigned clinical sections.
• Provides timekeeping for assigned clinical sections.
• Clerical experience in a medical office. Transcript/education documentation required.

Responsibilities

• Receive and screen calls, emails, and inquiries from Veterans, caregivers, providers, and staff.
• Coordinate scheduling for home visits, inspections, care conferences, and team meetings; prepare agendas.
• Prepare correspondence, reports, memos, and letters using word processing, spreadsheets, and databases.
• On-board logistics support for new Medical Foster Home Caregivers.
• Maintain WVPP case files, logs, and databases; ensure records are accurate and secure.
• Track reports, incidents, and follow-up actions; prepare status updates for WVPP coordinator.
• Coordinate WVPP training events and perform timekeeping functions.
• Provide coverage for SAMS specialist duties as needed; respond to emergent survivor contact requirements.
• Maintain program dashboards for inspections, caregiver compliance, and incident follow-ups.
• Monitor MFH and GEC suspenses and action items; alert coordinators of deadlines.

Skills

Clerical work

Timekeeping

Office automation

Phone handling

Education

Bachelor's degree or 4 years college

Tools

Word processing

Spreadsheets

Database software

Job description

Summary

The Program Support Assistant serves as an administrative support specialist within Social Work Service - providing clerical and program support to the Medical Foster Home (MFH) Program and other Geriatrics & Extended Care (GEC) programs - the Workplace Violence Prevention Program (WVPP) - and Social Work Service (SWS) administrative operations. They will perform a variety of administrative - clerical - and office automation duties that are essential to the efficient operation of these programs.

Summary

The Program Support Assistant serves as an administrative support specialist within Social Work Service - providing clerical and program support to the Medical Foster Home (MFH) Program and other Geriatrics & Extended Care (GEC) programs - the Workplace Violence Prevention Program (WVPP) - and Social Work Service (SWS) administrative operations. They will perform a variety of administrative - clerical - and office automation duties that are essential to the efficient operation of these programs.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 11/16/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: Examples of specialized experience would typically include - but are not limited to: Plans - implements - and evaluates administrative and technical support for multiple clinical sections. Plans - develops and executes a system for providing required reports for assigned clinical sections. Provides clerical support for the assigned clinical sections. Provides timekeeping for assigned clinical section. Clerical experience working in a medical office. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week - salary - and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience directly related to the occupation. ~OR~ - Substitution of Education for Experience (TRANSCRIPTS REQUIRED): Successful completion of Four (4) years above high school or a Bachelor's Degree. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ - Combination of Education and Experience (TRANSCRIPTS REQUIRED): Equivalent combinations of successfully completed post high school education and specialized experience directly related to the work of the Program Support Assistant position - which may be substituted to meet the experience requirements for this position. NOTE: Only education in excess of the first 60 semester hours (i.e. - beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Receive and screen telephone calls - emails - and walk-ins inquiries from Veterans - caregivers - community providers and staff
• Coordinate scheduling for home visits - inspection - care conferences and team meetings - distributing meeting notification - preparing agendas and recording
• Prepare correspondence - reports - memorandum - letters - and other documents on behalf programs staff using word processing - spreadsheets and database software
• Assist with on-boarding logistics for new Medical Foster Home Caregivers
• Maintain Workplace Violence Prevention Program (WVPP) case files - tracking logs - databases
• ensuring records are accurate - current and properly secured
• Assist in tracking the status of reports incidents - case actions and required follow up activities
• preparing summary reports and status updates for the WVPP coordinator
• Assist with coordination of WVPP training events
• Perform time keeping functions
• Provide coverage for Support and Survivors Assistance and Memorial Support (SAMS) specialist for emergent duties such as contact survivors of deceased who expire in the medical center and notifying organ procurement
• Maintain program dashboards regarding inspections status - caregiver compliance - incident follow ups
• Monitor Medical Foster Home (MFH) and Geriatrics & Extended Care (GEC) Program suspense items and tracking action items to ensure timely completion
• alerting program coordinators of approaching deadlines
• Work Schedule: Full Time
• Monday - Friday - 8:00am-4:30pm
• Telework: Not Authorized Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD075830 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized