Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.
Responsibilities
Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
Document customer accounts and ensure all paperwork is completed accurately and promptly.
Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
Handle additional tasks and projects as needed to support the team.
Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
Foster consistent communication with customers, ensuring their needs are always met.