Administrative Pro: Drive Customer Ops & Growth

HomeTeam Pest Defense; Cleveland (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401(k) with match

Paid time off

Employee discounts

Training program

Job summary

Northwest Exterminating is seeking an Administrative Professional in Cleveland, TN to serve as the vital link between customers and service teams. You will manage calls and emails, document accounts, and help schedule monthly service routes while supporting colleagues across departments.

The role requires a high school diploma or equivalent and no prior experience; proficiency with Microsoft Office is expected. A comprehensive benefits package is provided and on-site work is encouraged.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary for this role.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

No experience required

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Exterminating is seeking an Administrative Professional in Cleveland, TN to serve as the vital link between customers and service teams. You will manage calls and emails, document accounts, and help schedule monthly service routes while supporting colleagues across departments.

The role requires a high school diploma or equivalent and no prior experience; proficiency with Microsoft Office is expected. A comprehensive benefits package is provided and on-site work is encouraged.