Administrative & Operations Support Specialist

hilbgroup; Cranston (RI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Life Insurance

Long-Term Disability

Short-Term Disability

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA plans

401(k) with company match

PTO

Job summary

Hilb Group in Cranston, RI is seeking an Administration & Support Assistant to join our in-office team. You will manage checks, mail, supplies, meetings, and front-desk duties while supporting P&C Operations. The ideal candidate is organized, communicative, and capable of handling multiple tasks with accuracy.

The role emphasizes teamwork, reliability, and a customer-friendly approach within a professional insurance environment. Training and development are encouraged.

Qualifications

• Minimum High School degree.
• Demonstrated communications and interpersonal skills.
• Basic working knowledge of computer hardware setups.
• Strong working knowledge of Microsoft Office products including Word and Excel.
• Familiarity with insurance workflows and processes desired but not required.
• Ability to learn and adapt to new and evolving software products relevant to the insurance industry.
• Perform all job requirements, consistently produce quality work, complete tasks accurately and on time.
• Take responsibility for actions and be open to coaching from managers.
• Pursue training and development opportunities to build knowledge and skills.
• Understand and follow Hilb procedures and handbook.

Responsibilities

• Sort, scan, and log incoming carrier and client checks.
• Distribute incoming faxes and monitor general office email inbox.
• Order office supplies for Cranston office.
• Help organize meetings and office events, including refreshments.
• Manage postage meter and printer/scanner supplies.
• Provide general administrative support including scanning, printing, mailing.
• Assist with data processing projects as directed by the P&C Operations Manager.
• Answer and direct incoming phone calls to regional branches or staff.
• Assist customers and visitors to the agency.
• Back up to receive/mail and sign for deliveries.
• Maintain conference room schedule and direct visitors.

Skills

Communication skills

Interpersonal skills

Organizational skills

Prioritization

Teamwork

Time management

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Hilb Group in Cranston, RI is seeking an Administration & Support Assistant to join our in-office team. You will manage checks, mail, supplies, meetings, and front-desk duties while supporting P&C Operations. The ideal candidate is organized, communicative, and capable of handling multiple tasks with accuracy.

The role emphasizes teamwork, reliability, and a customer-friendly approach within a professional insurance environment. Training and development are encouraged.