Administration & Support Assistant

CEB Cranston EB; Cranston (RI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical, Dental, Vision

401(k) with company match

FSA/HSA plans

Generous PTO

Awesome team of professionals

Job summary

Hilb Group in Cranston, RI is seeking an Administration & Support Assistant to join our team and report to the P&C Operations Manager. This in-office role requires organization, teamwork, and the ability to prioritize tasks effectively.

The role involves handling checks, mail, office supplies, meetings, data processing, and frontline customer support during assigned shifts. A high school diploma and strong communication skills are essential.

Qualifications

• Demonstrated communications and interpersonal skills.
• Basic working knowledge of computer hardware setups.
• Strong working knowledge of Microsoft Office products including Word and Excel.
• Familiarity with insurance workflows and processes desired but not required.
• Ability to learn and adapt to new and evolving software products relevant to the insurance industry.

Responsibilities

• Sort, scan, and log incoming carrier and client checks.
• Distribute all incoming faxes and monitor general office email inbox.
• Place orders for all office supplies for Cranston office.
• Assist in organizing meetings and office events, including ordering food or refreshments.
• Manage postage meter and printer/scanner supplies and maintenance.
• Provide administrative and clerical assistance such as scanning, printing and mailing.
• Assist with data processing projects as directed by the P&C Operations Manager.
• Answer and direct incoming phone calls to appropriate regional branches or staff.
• Forward new business calls distributed as instructed.
• Direct and provide assistance to customers and visitors to the Agency.
• Receive, open, sort, and scan incoming mail as a backup.
• Sign for deliveries and other services rendered to the Agency as a backup.
• Maintain conference room schedule and direct visitors to appropriate rooms.

Skills

Communications

Interpersonal skills

MS Office

Hardware basics

Adaptability to software

Education

High School diploma

Tools

Insurance software

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Administration & Support Assistant to join our team. This position will report to our agency located in Cranston, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Sort, scan, and log incoming carrier and client checks
• Distribute all incoming faxes and monitor general office email inbox
• Place orders for all office supplies for Cranston office
• Assist in organizing meetings and office events, including ordering food or refreshments
• Manage postage meter and printer/scanner supplies and maintenance
• Provide administrative and clerical assistance such as scanning, printing and mailing
• Assist with data processing projects as directed by the P&C Operations Manager
• For an assigned shift, answer and direct incoming phone calls to appropriate regional branches or staff.
• Forward new business calls distributed as instructed
• For an assigned shift, direct and provide assistance to customers and other people visiting the Agency
• Be a backup to receive, open, sort, and scan inacoming mail
• Be a backup to sign for all deliveries and other services rendered to the Agency
• Be a backup to maintain conference room schedule and directs visitors to appropriate rooms

Qualifications

• Minimum High School degree
• Demonstrated communications and interpersonal skills.
• Basic working knowledge of computer hardware setups
• Strong working knowledge of Microsoft Office products including Word and Excel
• Familiarity with insurance workflows and processes desired but not required
• Ability to learn and adapt to new and evolving software products relevant to the insurance industry
• Perform all job requirements, consistently produce quality work, complete tasks accurately and on time, prioritize and plan work assignments, use time efficiently to meet productivity standards and commitments
• Take responsibility for own actions and be responsive to coaching from account managers and department manager
• Strive to continuously pursue training and development opportunities to build knowledge and skills
• Understand and follow established Hilb procedures
• Understand and follow policies published in Hilb Employee Handbook

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

Founded in 2009, Hilb Group is a Top 25 middle-market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals throughout the nation. Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity, and growth drive our actions to benefit every client.