Administration & Support Assistant

hilbgroup; Cranston (RI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Life Insurance

Long-Term Disability

Short-Term Disability

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA plans

401(k) with company match

PTO

Job summary

Hilb Group in Cranston, RI is seeking an Administration & Support Assistant to join our in-office team. You will manage checks, mail, supplies, meetings, and front-desk duties while supporting P&C Operations. The ideal candidate is organized, communicative, and capable of handling multiple tasks with accuracy.

The role emphasizes teamwork, reliability, and a customer-friendly approach within a professional insurance environment. Training and development are encouraged.

Qualifications

• Minimum High School degree.
• Demonstrated communications and interpersonal skills.
• Basic working knowledge of computer hardware setups.
• Strong working knowledge of Microsoft Office products including Word and Excel.
• Familiarity with insurance workflows and processes desired but not required.
• Ability to learn and adapt to new and evolving software products relevant to the insurance industry.
• Perform all job requirements, consistently produce quality work, complete tasks accurately and on time.
• Take responsibility for actions and be open to coaching from managers.
• Pursue training and development opportunities to build knowledge and skills.
• Understand and follow Hilb procedures and handbook.

Responsibilities

• Sort, scan, and log incoming carrier and client checks.
• Distribute incoming faxes and monitor general office email inbox.
• Order office supplies for Cranston office.
• Help organize meetings and office events, including refreshments.
• Manage postage meter and printer/scanner supplies.
• Provide general administrative support including scanning, printing, mailing.
• Assist with data processing projects as directed by the P&C Operations Manager.
• Answer and direct incoming phone calls to regional branches or staff.
• Assist customers and visitors to the agency.
• Back up to receive/mail and sign for deliveries.
• Maintain conference room schedule and direct visitors.

Skills

Communication skills

Interpersonal skills

Organizational skills

Prioritization

Teamwork

Time management

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Administration & Support Assistant to join our team. This position will report to our agency located in Cranston, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Sort, scan, and log incoming carrier and client checks
• Distribute all incoming faxes and monitor general office email inbox
• Place orders for all office supplies for Cranston office
• Assist in organizing meetings and office events, including ordering food or refreshments
• Manage postage meter and printer/scanner supplies and maintenance
• Provide administrative and clerical assistance such as scanning, printing and mailing
• Assist with data processing projects as directed by the P&C Operations Manager
• For an assigned shift, answer and direct incoming phone calls to appropriate regional branches or staff. Forward new business calls distributed as instructed
• For an assigned shift, direct and provide assistance to customers and other people visiting the Agency
• Be a backup to receive, open, sort, and scan incoming mail
• Be a backup to sign for all deliveries and other services rendered to the Agency
• Be a backup to maintain conference room schedule and directs visitors to appropriate rooms

Qualifications

• Minimum High School degree
• Demonstrated communications and interpersonal skills.
• Basic working knowledge of computer hardware setups
• Strong working knowledge of Microsoft Office products including Word and Excel
• Familiarity with insurance workflows and processes desired but not required
• Ability to learn and adapt to new and evolving software products relevant to the insurance industry
• Perform all job requirements, consistently produce quality work, complete tasks accurately and on time, prioritize and plan work assignments, use time efficiently to meet productivity standards and commitments
• Take responsibility for own actions and be responsive to coaching from account managers and department manager
• Strive to continuously pursue training and development opportunities to build knowledge and skills
• Understand and follow established Hilb procedures
• Understand and follow policies published in Hilb Employee Handbook

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.

An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.