Administrative Operations Manager

Serenity Behavioral Health Services; Westerville (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) program

Medical/dental/vision insurances

Short-term disability insurance

Long-term disability insurance

Life insurance

Supplemental insurances

Paid Time Off (PTO)

Paid holidays

Job summary

Serenity Behavioral Health Services is seeking an Administrative Operations Manager to coordinate HR, credentialing, and day-to-day operations across our growing team. This hands-on role focuses on recruiting, onboarding, benefits coordination, and ensuring smooth office operations.

The role requires strong communication, attention to detail, and the ability to manage records, IT support, and compliance with healthcare payers.

Qualifications

• Experience in HR, recruiting, operations, healthcare administration, or office management.
• Experience with BambooHR HRIS preferred.
• Recruiting and interviewing experience preferred.
• Healthcare provider credentialing experience preferred.
• Experience with insurance companies, Medicaid, or Medicare is a plus.
• Strong computer and Microsoft Office skills.
• Excellent written and verbal communication.
• Behavioral health or healthcare experience is preferred.

Responsibilities

• Create and maintain accurate job postings through BambooHR and Indeed.
• Review resumes and applications and identify qualified candidates.
• Coordinate interviews between qualified candidates, the CEO, and Clinical Director.
• Maintain timely and professional communication throughout the recruitment process.
• Complete required new-hire tasks and documentation.
• Provide HR Orientation and position-specific onboarding information.
• Credential eligible staff with insurance companies and applicable payers.
• Maintain and update provider credentialing information.
• Help ensure Serenity and its providers remain current with active insurance panels, Ohio Medicaid, and Medicare.
• Respond to employee HR questions and requests accurately and promptly.
• Maintain and oversee employee records in BambooHR.
• Attend administrative, clinical, and other meetings as requested.
• Provide updates, information, and input related to HR and operational matters.
• Maintain confidentiality when handling employee and organizational information.
• Coordinate with insurance representatives to manage annual Open Enrollment period.
• Coordinate employee communications, deadlines, documentation, and access to benefits.
• Assist employees with questions and issues related to benefits package.
• Set up computers and equipment for new and existing staff.
• Provide basic computer and equipment support.
• Troubleshoot common technology issues.
• Coordinate externally for more complex IT needs

Skills

HRIS BambooHR

Recruiting experience

Credentialing experience

Healthcare admin

Insurance knowledge

MS Office

Communication skills

Behavioral health

Tools

BambooHR

MS Office

Job description

Serenity Behavioral Health Services is looking for a highly organized, proactive, and people-focused Administrative Operations Manager to join our growing team.

This is a hands-on position for someone who enjoys variety, takes ownership, notices the details, and genuinely likes helping people. You'll play an important role in recruiting and onboarding our team, maintaining employee and credentialing records, coordinating benefits, supporting our offices, and making sure the day-to-day operational pieces are working the way they should.

Qualifications

• Previous experience in Human Resources, recruiting, operations, healthcare administration, or office management
• Experience with an HRIS such as BambooHR preferred.
• Recruiting and interviewing experience preferred.
• Healthcare provider credentialing experience preferred.
• Experience working with insurance companies, Medicaid, or Medicare is a plus.
• Strong computer and Microsoft Office skills.
• Excellent written and verbal communication.
• Behavioral health or healthcare experience is preferred.

What You Will Be Doing

Recruiting, Hiring, and Onboarding

Help Serenity find and hire talented professionals who share our commitment to providing quality mental health services and make sure every new team member gets off to a strong start.

• Create and maintain accurate job postings through BambooHR and Indeed
• Review resumes and applications and identify qualified candidates.
• Coordinate interviews between qualified candidates, the CEO, and Clinical Director.
• Maintain timely and professional communication throughout the recruitment process.
• Complete required new-hire tasks and documentation.
• Provide HR Orientation and position-specific onboarding information.

Credentialing & Compliance

Because we work in healthcare, accuracy matters.

• Credential eligible staff with insurance companies and applicable payers
• Maintain and update provider credentialing information.
• Help ensure Serenity and its providers remain current with active insurance panels, Ohio Medicaid, and Medicare.

Employee & HR Support

You'll be an important resource for our employees and leadership team.

• Respond to employee HR questions and requests accurately and promptly.
• Maintain and oversee employee records in BambooHR.
• Attend administrative, clinical, and other meetings as requested.
• Provide updates, information, and input related to HR and operational matters.
• Maintain confidentiality when handling employee and organizational information.

Benefits & Open Enrollment

You'll help employees successfully navigate one of the most important parts of their employment experience.

• Coordinate with insurance representatives to manage annual Open Enrollment period.
• Coordinate employee communications, deadlines, documentation, and access to benefits.
• Assist employees with questions and issues related to benefits package.

IT & Equipment Management

You don't need to be an IT expert - but you should be comfortable solving everyday technology problems and knowing when to call in the experts.

• Set up computers and equipment for new and existing staff.
• Provide basic computer and equipment support.
• Troubleshoot common technology issues.
• Coordinate externally for more complex IT needs

Benefits for Full-Time Staff

• 401(k) program
• Medical/dental/vision insurances
• Voluntary short-term disability insurance
• Company-paid long-term disability insurance
• Company-paid life insurance
• Voluntary employee-paid supplemental insurances
• Paid Time Off (PTO
• Paid holidays

Ready to Be Part of the Team?

Serenity Behavioral Health Services takes pride in our all-inclusive practice, welcoming everyone regardless of race, religion, culture, age, gender, sexual orientation, gender identity, or socioeconomic status. We provide quality mental health counseling to children, adolescents, and adults struggling with depression, anxiety, relationship distress, and trauma. We specialize in providing services to our LGBTQ+ community, deaf and hard-of-hearing community, and those in AOD recovery.