People & Operations Manager, Healthcare Admin & Onboarding

Serenity-Behavioral-Health-Services; Westerville (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) program

Medical/dental/vision insurance

Disability insurance

Life insurance

Paid Time Off

Paid holidays

Job summary

Serenity Behavioral Health Services is seeking an Administrative Operations Manager to oversee HR, onboarding, credentialing, benefits coordination, and office operations across our growing team. This hands-on role rewards initiative, organization, and a people-first approach.

You will manage BambooHR workflows, screen and interview candidates, coordinate interviews with leadership, maintain records, and support IT and facilities.

Qualifications

• Experience in HR, recruiting, operations, healthcare administration, or office management.
• Experience with HRIS such as BambooHR preferred.
• Recruiting and interviewing experience preferred.
• Credentialing experience preferred.
• Experience with insurance companies, Medicaid, or Medicare is a plus.
• Strong computer and Microsoft Office skills.
• Excellent written and verbal communication.
• Behavioral health or healthcare experience preferred.

Responsibilities

• Recruiting, Hiring, and Onboarding to help Serenity find and hire professionals.
• Create and maintain accurate job postings through BambooHR and Indeed.
• Review resumes and applications and identify qualified candidates.
• Coordinate interviews between qualified candidates, the CEO, and Clinical Director.
• Maintain timely and professional communication throughout the recruitment process.
• Complete required new-hire tasks and documentation.
• Provide HR Orientation and onboarding information.
• Credential eligible staff with insurance companies and payers
• Maintain and update provider credentialing information.
• Help ensure Serenity and its providers remain current with insurance panels, Ohio Medicaid, and Medicare.
• Respond to employee HR questions and requests accurately and promptly.
• Maintain and oversee employee records in BambooHR.
• Attend administrative, clinical, and other meetings as requested.
• Provide updates, information, and input related to HR and operational matters.
• Maintain confidentiality when handling employee and organizational information.
• Coordinate with insurance representatives for Open Enrollment.
• Coordinate employee communications, deadlines, documentation, and access to benefits.

Skills

HR experience

Recruiting

Operations

Microsoft Office

Excellent communication

Healthcare administration

Credentialing

Insurance knowledge

Tools

BambooHR

Job description

Serenity Behavioral Health Services is seeking an Administrative Operations Manager to oversee HR, onboarding, credentialing, benefits coordination, and office operations across our growing team. This hands-on role rewards initiative, organization, and a people-first approach.

You will manage BambooHR workflows, screen and interview candidates, coordinate interviews with leadership, maintain records, and support IT and facilities.