Administrative Operations Manager

davispolk; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Davis Polk & Wardwell LLP in New York, NY, seeks a Manager of Administrative Assistants to oversee administrative support across floors and ensure high-quality service for attorneys and business professionals. You will supervise staff, ensure adherence to policies, and drive ongoing process improvements.

The role manages staffing, performance reviews, onboarding, training support, and records maintenance, while collaborating with HR to plan talent needs and continuity across the firm.

Qualifications

• Lead teams, manage competing priorities in a fast-paced environment.
• Strong interpersonal and leadership skills with the ability to collaborate across levels.
• Excellent written and verbal communication.
• Strong organizational skills, attention to detail, and sound judgment.
• Ability to handle confidential firm and client information with discretion and professionalism.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook; familiarity with Workday is a plus.
• Knowledge of business operations and HR principles.
• Flexibility to respond to changing priorities and day-to-day operational needs.

Responsibilities

• Supervise administrative assistants on assigned floors, providing day-to-day leadership and support.
• Promote adherence to firm policies, procedures, and administrative practices.
• Evaluate workflows and practices to improve efficiency and service delivery.
• Coordinate staffing coverage and weekly scheduling for attorneys and staff.
• Approve time-off requests and overtime per firm procedures.
• Address performance-related matters and document discussions.
• Manage performance evaluation process including reviews.
• Onboard new administrative assistants and support training.
• Maintain departmental records and reports (headcount, Workday).
• Communicate staffing updates to assistants and attorneys as needed.
• Maintain a visible presence to support staff and operations.
• Lead special projects and other assignments as directed.
• Stay current on firm systems and tools used in administration.

Skills

Leadership

Communication

Organization

Discretion

HR knowledge

Education

College degree

Tools

Word

Excel

PowerPoint

Outlook

Workday

Job description

Davis Polk & Wardwell LLP in New York, NY, seeks a Manager of Administrative Assistants to oversee administrative support across floors and ensure high-quality service for attorneys and business professionals. You will supervise staff, ensure adherence to policies, and drive ongoing process improvements.

The role manages staffing, performance reviews, onboarding, training support, and records maintenance, while collaborating with HR to plan talent needs and continuity across the firm.