Administrative Operations & Compliance Lead

Mullins Mechanical; Carrollton (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Mullins Mechanical seeks an Administrative Services Manager to lead office operations, insurance, licensing, and compliance across locations. The role reports to the Director of Business Operations and focuses on scalable processes, standards, and service delivery.

You will build onboarding, training, and procedures for office personnel, oversee vendor qualification platforms, and drive continuous improvement.

Qualifications

• Bachelor's degree or equivalent in Business Administration, Operations Management, Public Administration, or related field.
• 5-10 years of experience in office management, administrative operations, business operations, compliance administration, or related functions.
• Experience managing multiple administrative functions simultaneously in a growing organization.
• Experience supporting multiple locations or geographically dispersed operations preferred.
• Knowledge of insurance administration, licensing, compliance tracking, and vendor qualification processes preferred.
• Strong organizational, process management, and documentation skills.
• Demonstrated ability to build scalable systems and administrative processes.
• Excellent communication, stakeholder management, and problem-solving abilities.

Responsibilities

• Oversee administrative operations and office support services across all company locations.
• Establish standards, policies, and workflows that promote consistency, professionalism, and operational efficiency.
• Develop scalable processes to support future office expansion and organizational growth.
• Serve as the primary leader for the Office Management function and administrative support network.
• Evaluate administrative processes and identify opportunities for standardization, automation, and continuous improvement.
• Provide leadership, guidance, and support to Office Managers across company locations.
• Develop onboarding, training, and operating procedures for office personnel.
• Support planning, setup, and administrative readiness activities for new offices and satellite locations.
• Establish service expectations, performance standards, and communication processes across the office network.
• Foster collaboration and knowledge sharing among administrative teams.
• Oversee administration of corporate insurance programs, including policy renewals, broker coordination, audits, certificates, claims support, and related documentation.
• Coordinate documentation collection, status updates, audit responses, and customer/vendor qualification support.
• Help maintain current qualification records that support operational and customer requirements.
• Identify opportunities to improve process consistency, responsiveness, and administrative efficiency.
• Establish service standards and KPIs for administrative support functions.
• Develop dashboards, reporting, and visibility tools for management decision-making.

Skills

Organizational skills

Process management

Documentation

Communication

Stakeholder management

Problem-solving

Microsoft 365

SharePoint

Reporting tools

Education

Bachelor’s degree in Business Administration, Operations Management, Public Administration, or related field

Tools

Microsoft 365

SharePoint

Business systems

Reporting tools

Job description

Mullins Mechanical seeks an Administrative Services Manager to lead office operations, insurance, licensing, and compliance across locations. The role reports to the Director of Business Operations and focuses on scalable processes, standards, and service delivery.

You will build onboarding, training, and procedures for office personnel, oversee vendor qualification platforms, and drive continuous improvement.